The hype
Travelers love the location and the rooftop vibe but consistently note that the rooms feel 'aged' and the breakfast is basic for a claimed 5-star resort.
Centara Grand Phratamnak Pattaya
$50-95 / noche
Reserva esto si You want a budget-friendly '5-star' experience with a rooftop pool and a shark tank in the lobby, but don't mind some rough edges.
Por qué a la gente le encanta
- The lobby shark tank is a legitimate showstopper for kids and Instagram
- Rooftop infinity pool offers stunning sunset views over Koh Larn
- Located in the quiet, upscale Phratamnak Hill neighborhood, just a 2-minute walk to the beach
Resumen rápido: This hotel is now 'The Sanctuary Resort Pattaya' — the Centara branding is gone, and while the shark tank remains, the maintenance standards have slipped from its glory days.
Reseñado por @TanyaFreedland2497853: I felt like I was living in a jungle movie here! The Lost World theme is incredible—rope bridges, waterfalls, and a massive water park right on the beach. I spent half my trip in the lazy river. It’s easily the most fun spot in Pattaya for families.
Lo que dijeron los huéspedes que se hospedaron aquí
Reality check
You will likely see 'Centara' logos still stamped on coat hangers and old signage, a constant reminder of the hotel's former identity.
- You are a family with kids who will be mesmerized by the lobby aquarium
- You want a quiet sleep location away from the Walking Street chaos
- You love a rooftop pool sunset with a cocktail in hand
Limpieza y Mantenimiento
7.5
- Housekeeping: Daily service is reliable, though recent reviews mention missed spots like dusty corners or stained towels.
- Bathroom hygiene: Generally clean marble finishes, but watch for 'unpleasant drain odors' which have been a legacy issue here.
- Maintenance: Showing age. Reports of peeling paint, wet ceilings on top floors, and worn furniture are becoming common.
- Linens & towels: Hit or miss. Some guests report crisp white sheets; others found stains on towels upon arrival.
- Odors & scents: Lobby smells fresh (aquatic theme), but some rooms have a lingering musty or drain smell.
Sleepability™
7MODERADO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
- Thin connecting doors between rooms
- Daytime construction/renovation noise (check current status)
- Pool deck chair scraping if you are on the top floor
Antes de reservar
Es bueno saberlo
- The hotel requires a 1,000 THB cash deposit at check-in — have cash ready.
- Breakfast costs ~250-350 THB per person if not included in your rate.
- The walk to Dongtan Beach is lovely and shaded, taking about 3 minutes.
Qué llevar
- Cash for the deposit
- Earplugs (just in case of connecting neighbors)
- Swim goggles for the rooftop pool
Genio de Habitaciones
Mejores opciones
- Deluxe Ocean View (High Floor) for the best sunsets
- Corner Suites for extra space and fewer shared walls
Habitaciones a evitar
- Rooms with connecting doors if you aren't booking both (ask specifically to avoid)
- Top floor rooms directly under the pool deck (potential for leak/noise issues)
Genio de Solicitud de Habitación – copiar y pegar
“I am booking this stay for a quiet getaway. Please ensure I am assigned a room WITHOUT a connecting door to a neighbor. I would also prefer a high floor, but not the very top floor to avoid pool deck noise.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is this still a Centara hotel?
No. It has been rebranded as 'The Sanctuary Resort Pattaya, BW Signature Collection'. Management and standards have changed.
Is the shark tank still there?
Yes! The lobby and 'Oceana' restaurant still feature the signature aquarium with blacktip reef sharks.
How far is Walking Street?
It's about a 10-15 minute taxi or motorbike ride. You are not in the middle of the party zone here.
Is breakfast included?
Depends on your booking. If paying on-site, expect to pay around 300 THB. Reviews say it's 'okay' but not spectacular.
Is there a deposit?
Yes, a mandatory 1,000 THB cash deposit is collected at check-in and returned at check-out.
Is it pet friendly?
No, pets are not allowed.
Consejos de Insiders
- ✨
The rooftop bar often has Happy Hour specials at sunset that aren't well-advertised downstairs.
- ✨
Walk down Soi 5 to the beach and turn right to find a quieter stretch of sand than the main Dongtan area.
- ✨
Grab/Bolt taxis are much cheaper than the hotel's private transfer service for getting to Central Festival.
5 cosas que debes saber antes de ir
💡The elevators are glass and offer a view of the 'aquatic' themed atrium as you rise.
💡You might find old Centara-branded items (hangers, stationery) still in the room.
💡The 'Family Suites' have bunk beds that are actually quite cool for kids.
💡The gym is small but has a nice view of the pool area.
💡The 'wet ceiling' issue in top-floor rooms has been a recurring complaint in recent months.
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