The hype
Guests are blown away by the size of the rooms and the pool view but frustrated by the chaotic check-in and elevator wait times.
The Platinum 2 KLCC by Reluxe
$60-120/ night
Book this if You want a viral infinity pool photo and a massive apartment for a fraction of the price of a luxury hotel.
Why People Love It
- The Level 51 rooftop infinity pool with direct views of Petronas Towers and KL Tower
- Huge apartment-style rooms with washing machines and kitchenettes
- Walking distance to the Monorail (Bukit Nanas) and LRT (Dang Wangi)
Quick Take: A high-rise Airbnb masquerading as a hotel where you trade service and deep-clean standards for killer views and square footage.
Reviewed by @mettahara: I couldn't believe my eyes when I got to the rooftop. Swimming with the Petronas Towers looming right over me was a bucket-list moment. The vibe is moody and cinematic, perfect for getting those incredible shots. Honestly, I booked it just for this pool, and it delivered.
Guest Who Stayed Here Said
Reality check
Multiple reports of mold in AC units and stained linens suggest housekeeping is surface-level only.
- You are an independent traveler who prefers WhatsApping a host over calling a front desk
- You need a washing machine and kitchen for a longer stay
- You prioritize Instagrammable views over 5-star service
Cleanliness & Maintenance
6
- Housekeeping: Non-existent during stay. Arrival cleaning is hit-or-miss; floors are usually clean but deep cleaning is lacking.
- Bathroom hygiene: Functional but often shows signs of wear. Watch out for slow-draining showers and hair from previous guests.
- Maintenance: High wear and tear. Scuffed walls and broken cabinet hinges are common.
- Linens & towels: Often worn and sometimes stained. Not the crisp white hotel standard you might expect.
- Odors & scents: Common complaints of musty/moldy smells from the AC units.
Sleepability™
7MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- AC compressor hum
- Hallway noise from other guests
- Elevator dings if near the lift lobby
Before you book
Good to know
- Download WhatsApp – it is the primary way to communicate with the 'butler' or host
- Bring your own travel adapter (Type G) just in case, though some rooms have universal sockets
- Grab (ride-hailing app) is the best way to get around if not using the train
What to pack
- Disposable bed sheets or a sleeping bag liner (if you are sensitive to linen cleanliness)
- Cash (MYR) for the deposit and Tourist Tax (MYR 10/night)
- Swimsuit for the pool (strict attire policy enforced)
Room Genie
Best picks
- Premier Suite with Twin Towers View (ensure it explicitly says 'Twin Towers' or you'll get a view of a construction site)
Rooms to avoid
- Standard City View rooms (often face other buildings or construction)
- Rooms near the elevator bank (noise)
Room Request Genie – copy & paste
“Hi, I am booking specifically for the view. Please confirm this unit has a direct, unblocked view of the Petronas Towers and is on a high floor (above level 30). I also request a unit where the AC has been recently serviced to avoid mold smells.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is breakfast included?
No. This is a serviced apartment. There are cafes in the building and nearby, but no hotel buffet for this operator.
Is the pool free?
Yes, access to the Level 51 infinity pool is included, but it can get extremely crowded.
Can I leave my luggage?
Technically yes, but it depends on the host's availability. There is no central 'bell desk' for Reluxe, so coordinate in advance.
Is there daily housekeeping?
No. Cleaning is usually done only between stays. Extra cleaning can be requested for a fee.
How far is the Twin Towers?
About a 10-15 minute walk, or a 5-minute Grab ride.
Is it suitable for families?
The space is great (2-3 bedrooms available), but the lack of child-proofing and the 'party' vibe at the pool might not suit young kids.
Insider Tips
- ✨
Go to the pool at 7:00 AM sharp to get a photo without 50 other people in the background.
- ✨
The elevators are notoriously slow during check-out (11 AM - 12 PM). Leave 20 minutes early.
- ✨
Use the 'Bukit Nanas' Monorail station (5 min walk) to get to Bukit Bintang shopping district easily.
5 things to know before you go
💡The 'Butler' is often just a guy with a key card who might be handling 10 other check-ins simultaneously.
💡The pool water can get oily and murky by the afternoon due to the sheer volume of influencers wearing heavy makeup.
💡You might have to pay a 'Tourist Tax' of MYR 10 per night in cash upon arrival.
💡The 'City View' might just be a view of the building next door.
💡There are no face cloths/washcloths provided, only bath towels.
Local Playbook
Map
See where The Platinum 2 KLCC by Reluxe is located and what's nearby.