The hype
Travelers love the location and the friendly staff (Maria and Chiara), but often get confused by the check-in process.
Carten
$150-250/ night
Book this if You want a massive in-room jacuzzi and a ferry-ready location, and don't mind skipping the traditional hotel lobby.
Why People Love It
- Huge in-room spa baths (jacuzzis) in most suites
- 3-minute walk to Molo Beverello for ferries to Capri/Ischia
- Breakfast delivered directly to your room every morning
Quick Take: A quirky, jacuzzi-obsessed guest house that nails the romantic spa vibe but fumbles the arrival logistics.
Reviewed by @insta_melania_mykonos: I was blown away by this suite at Carten! Walking in and seeing that massive glass jacuzzi right in the middle of the room was a total game-changer. It’s the perfect spot for a romantic Naples getaway—modern, sexy, and incredibly spacious. 10/10 would stay again.
Guest Who Stayed Here Said
Reality check
The 'castle view' is often obstructed or requires leaning out, and street noise bleeds through the windows.
- You plan to take early morning ferries to the islands
- You love the idea of a private hot tub in your bedroom
- You prefer WhatsApping a host over standing in a check-in line
Cleanliness & Maintenance
7.8
- Housekeeping: Daily service is generally good, though some guests report missed spots in the 'Depandance' rooms.
- Bathroom hygiene: Mostly clean, but recurring complaints about mold in grout and calcium buildup in jacuzzi jets.
- Maintenance: A mixed bag; watch out for peeling paint near showers and occasional broken window latches.
- Linens & towels: Standard hotel quality, generally reported as fresh and clean.
- Odors & scents: Usually neutral, though some damp/musty smells reported in lower-floor rooms.
Sleepability™
6.5MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Traffic from the busy Via Cristoforo Colombo
- Port activity and ferry horns
- Internal noise from hallway/other guests due to apartment layout
Before you book
Good to know
- Download WhatsApp before you fly; it is the primary way to communicate with staff.
- Reception is only staffed part-time (typically 9 AM - 8 PM).
- City tax is payable in cash upon arrival (standard for Italy).
What to pack
- Earplugs for the street noise
- WhatsApp-enabled phone for check-in coordination
- Cash (Euros) for the city tax and potential elevator coin usage
Room Genie
Best picks
- Junior Suite with Spa Bath – for the signature massive jacuzzi experience
- Rooms in the main building (ask to avoid the Depandance for better staff access)
Rooms to avoid
- Depandance rooms – often feel disconnected and have had maintenance complaints
- First-floor rooms facing the street – significantly noisier
Room Request Genie – copy & paste
“I would love to request a room in the main building (not the Depandance) on a higher floor if possible. We are very excited about the spa bath!”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there a 24-hour front desk?
No. Reception hours are limited (usually 9am-8pm). Late arrivals must be arranged in advance.
How do I get the keys?
You typically meet a staff member at the entrance or a nearby spot (sometimes the gelato shop next door) after coordinating via WhatsApp.
Is breakfast included?
Yes, it is served directly to your room. You select your options the night before.
Is there an elevator?
Yes, but it's a small, older lift located in the building's courtyard. It may require a coin or key.
How close is the ferry port?
Extremely close. Molo Beverello is a 3-5 minute walk, making it ideal for island hopping.
Do all rooms have jacuzzis?
Most suites do, but the 'Standard Double' usually does not. Verify your specific room type description.
Insider Tips
- ✨
Ask for the 'sfogliatella' with your breakfast order – they often source them from a good local bakery.
- ✨
If you arrive early, you can store bags, but you have to catch the staff when they are on-site.
- ✨
The entrance is easy to miss; look for the small plaque on the wall at number 24.
5 things to know before you go
💡The 'Castle View' often involves looking sideways from a small balcony.
💡The shower and the bedroom are sometimes in the same open space (glass walls), so privacy is limited.
💡You might have to pick up your keys from a staff member waiting at a nearby cafe if you arrive at an odd hour.
💡The 'Depandance' rooms are basically separate apartments with zero hotel services after check-in.
💡The in-room jacuzzis can take a long time to fill – start running it early.
Local Playbook
Map
See where Carten is located and what's nearby.