The hype
The location and rooftop pool are absolutely phenomenal, but the property management and cleanliness leave a lot to be desired.
Axon Residence Bukit Bintang by Luna
$70-150/ night
Book this if You want a budget-friendly, highly central base in Bukit Bintang with killer infinity pool views, and don't mind trading hotel-level service for apartment-style independence.
Why People Love It
- 37th-floor infinity pool with stunning KL skyline views
- Unbeatable location steps from Pavilion KL and Jalan Alor
- Spacious apartment layouts with kitchenettes and washers
Quick Take: It's a residential condo masquerading as a hotel—expect zero daily housekeeping, inconsistent cleanliness, and a DIY check-in process that can test your patience.
Reviewed by @sam123: I stayed at Axon Residence and the panoramic city view from my bed was absolutely insane. Waking up to the Petronas Twin Towers and KL Tower right outside my window was a total dream. Worth every single penny for this skyline alone!
Guest Who Stayed Here Said
Reality check
You are essentially renting an Airbnb. If the keycard doesn't work or the room is dirty, getting immediate help is difficult.
- You prioritize location and views over luxury service
- You're traveling with a group and need multi-bedroom suites
- You want to walk to KL's best shopping and street food
Cleanliness & Maintenance
4.5
- Housekeeping: Non-existent daily service. Guests report inconsistent pre-arrival cleaning, dusty dish racks, and oily floors.
- Bathroom hygiene: Frequent complaints of bad odors, poor drainage causing standing water, and soap scum buildup.
- Maintenance: Hit or miss. Keycards frequently malfunction, and shower drains are poorly angled.
- Linens & towels: Towels are often described as worn, thin, and sometimes stained. Bring your own if you're picky.
- Odors & scents: Multiple reports of bad smells emanating from the toilets and plumbing.
Sleepability™
5.5MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Heavy street traffic and honking on lower floors
- Poor sound insulation between adjacent apartments
- Loud music from nearby Changkat Bukit Bintang nightlife
Before you book
Good to know
- There is no luggage storage before check-in or after check-out
- You must contact the host 24 hours in advance to get lockbox/check-in instructions
- Parking is not free and can cost up to MYR 74 per night for self-park or MYR 60 for valet
What to pack
- Earplugs to block out the Bukit Bintang traffic and thin walls
- Your own toiletries and extra towels, as the provided ones are often worn or insufficient
- Portable carbon monoxide/smoke detector, as some units lack them
Room Genie
Best picks
- High-floor Premier Two-Bedroom Suites for sweeping city views and less street noise
- One-Bedroom Suites for couples wanting extra living space and a kitchenette
Rooms to avoid
- Lower floor studios facing the main road due to severe traffic noise
- Rooms near the elevators where foot traffic and waiting crowds congregate
Room Request Genie – copy & paste
“Hi team, I would love to request a high-floor unit facing away from the main street to minimize traffic noise. Please also ensure the washing machine and bathroom have been deeply cleaned prior to arrival. Thank you!”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there a front desk?
No, this is an aparthotel. You'll do a self-check-in via lockbox and communicate with a host via messaging.
Can I leave my bags before check-in?
Generally no, as there is no lobby concierge. You'll need to use lockers at a nearby transit station or mall.
Is the infinity pool free to use?
Yes, guests have access to the 37th-floor infinity pool, but it can get very crowded during sunset.
Do they clean the room daily?
No. You might get housekeeping once per stay, or not at all unless you pay an extra cleaning fee.
Is parking included?
No, parking is quite expensive for KL, ranging from MYR 60 for valet to MYR 74 for self-parking per night.
How close is it to the Petronas Twin Towers?
It's about a 15-minute walk via the elevated, air-conditioned pedestrian walkway, or a 5-minute MRT ride.
Insider Tips
- ✨
Skip the expensive hotel parking and look for nearby open-air lots which charge around MYR 15 per night.
- ✨
Use the Bukit Bintang - KLCC elevated, air-conditioned walkway to get to the Petronas Towers without sweating.
- ✨
The shower floors in some units don't angle properly toward the drain—put a towel down outside the cubicle to prevent a flooded bathroom.
5 things to know before you go
💡The elevators are notoriously slow and crowded; expect to wait several minutes during peak times.
💡The provided hangers are incredibly flimsy wire—don't expect them to hold a heavy jacket.
💡You might be asked to pay a 12% resort fee or a MYR 120 cleaning fee that isn't always obvious at booking.
💡The washing machines in the units are convenient but often harbor soap scum and mold from previous guests.
💡The shower features a rainfall head, but poor drainage turns the bathroom floor into a temporary lake.
Local Playbook
Map
See where Axon Residence Bukit Bintang by Luna is located and what's nearby.