The hype
Guests are obsessed with the 'Instagrammable' design and food quality but frustrated by the confusing circular layout and the 'commute' to the beach.
Secrets Tulum Resort & Beach Club
$350-650/ noche
Reserva esto si You want the 'Tulum vibe' (cenotes, jungle, boho-chic design) with the safety net of a luxury all-inclusive, and don't mind taking a shuttle to the beach.
Por qué a la gente le encanta
- Stunning 'cenote-style' architecture that feels like a private jungle oasis
- Access to the exclusive Zamna Beach Club (a legit vibe, not just a few chairs)
- High-quality dining that actually feels like a restaurant, not a cafeteria
Resumen rápido: It's a gorgeous jungle fortress that forces you to commute to the ocean—know that before you book.
Reseñado por @ienvy_travel: I stayed in the Deluxe Suite and honestly, the privacy features blew me away. The 'Secret Box' for room service meant I didn't have to see anyone if I didn't want to. Plus, the outdoor tub on the balcony was the perfect spot to unwind. Highly recommend for couples.
Lo que dijeron los huéspedes que se hospedaron aquí
Reality check
The 'swim-out' pools are often too cold to use in the winter months and lack the privacy you'd expect from the photos.
- You prefer pool hopping and jungle vibes over 24/7 ocean views
- You want to explore Aldea Zama's local cafes and bars (walkable safety)
- You love the 'Tuluminati' aesthetic but hate the lack of AC/water pressure in actual Tulum eco-hotels
Limpieza y Mantenimiento
8.8
- Housekeeping: Generally excellent and thorough. Daily restocking of minibars is consistent.
- Bathroom hygiene: Sparkling. Modern grout and fixtures mean no 'old hotel' grime.
- Maintenance: New property (2023/24), so everything works, though some 'settling' cracks or leaks were reported early on.
- Linens & towels: Fresh, high-thread-count, and plentiful.
- Odors & scents: Lobby smells like signature aromatherapy; rooms can be musty if AC is off due to humidity.
Sleepability™
7MODERADO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
- Echoing voices in the courtyard swim-out areas
- Motion-sensor lights in rooms that can be finicky/annoying at night
- Rooftop parties (foam parties) can thump through upper floors
Antes de reservar
Es bueno saberlo
- The 'Environmental Sanitation Fee' is mandatory and charged at check-in (~$4.50 USD/night).
- Casa Zamna rooms are ON the beach but far from the main resort's 10 restaurants—choose your trade-off.
- The shuttle schedule changes; check it immediately upon arrival to plan your beach days.
Qué llevar
- Heavy-duty bug spray (Deep Woods Off or similar) — the 'natural' stuff won't cut it here
- Slip-on shoes for the shuttle/pool hopping
- A light jacket for breezy rooftop nights in Jan/Feb
Genio de Habitaciones
Mejores opciones
- Corner Junior Suite Swim-Out (more privacy, less foot traffic)
- Higher floor Tropical View suites (better breeze, less bug exposure)
Habitaciones a evitar
- Ground floor rooms near the main lobby/bar (high foot traffic, zero privacy)
- Rooms directly under the rooftop pool (noise bleed)
Genio de Solicitud de Habitación – copiar y pegar
“I am requesting a Corner Junior Suite on an upper floor if possible, or a swim-out unit at the end of a building to avoid the 'fishbowl' effect of the shared walkways. Quiet location away from the rooftop DJ is a priority.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is it actually on the beach?
No. The main resort is in the jungle (Aldea Zama). The beach club is a 15-30 minute shuttle ride away.
How often does the shuttle run?
Typically every 30 minutes from 9:00 AM to 5:00 PM. Verify the last return time daily—missing it means a $40+ taxi.
Are the swim-out pools heated?
Hit or miss. Many guests report them being freezing cold, especially in winter months or shaded courtyards.
Can I walk to town?
You can walk to Aldea Zama's shops and cafes (very safe/cute). Downtown Tulum (Pueblo) is a short taxi ride; the Hotel Zone is a longer trek.
Is the food actually good?
Yes. Surprisingly high marks for an all-inclusive. The seafood at Bluewater Grill and the tacos at the beach club are standouts.
Is it a party resort?
It has moments (rooftop foam parties), but it's generally more 'chill couple' vibes than 'spring break rager'.
Consejos de Insiders
- ✨
The 'Coco Café' is 24 hours—perfect for late-night snacks when everything else is closed.
- ✨
Book the 'Teppanyaki' table at Jasmine immediately upon arrival; it fills up fast.
- ✨
Use the 'Secret Box' for room service if you want zero human interaction (they drop food in a pass-through cubby).
5 cosas que debes saber antes de ir
💡The layout is a maze of circles—you will get lost finding your room for the first 2 days.
💡The 'cenote' pools are beautiful but often shaded and cold; the rooftop pools get the real sun.
💡You can create your own 'nightclub' in the ballrooms after hours if you have a group (ask the concierge).
💡The bathroom lighting is 'moody' (dim)—bad for makeup, great for vibes.
💡The beach club has a separate 'Preferred Club' area that is significantly nicer than the general seating.
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