The hype
Guests rave about the impeccable concierge service and central location, but consistently note the rooms feel stuck in the past.
The Portman Ritz-Carlton, Shanghai
$177-$231 / nuit
Réservez si You want legendary five-star service and a prime Jing'an location, and don't mind slightly dated room interiors.
Pourquoi les gens l'adorent
- Exceptional Club Lounge with top-tier personalized service
- Prime location on West Nanjing Road attached to the Shanghai Centre
- Both indoor and outdoor pools
En bref : The service and public spaces are immaculate, but the guest rooms are showing their age and desperately need a modern refresh.
Évalué par @tony__qian: I stayed in this incredible suite at The Portman Ritz-Carlton and the space is unbelievable. Having a separate living room to unwind in was a game-changer, and the city views from the bed are stunning. The marble bathroom with the huge tub was the perfect way to end the day.
Ce que les clients qui ont séjourné ici ont dit
Reality check
While the lobby and public areas are stunning, the room interiors and carpets are worn and don't quite match the luxury price tag.
- You value exceptional, old-school concierge service
- You want to be walking distance to Jing'an Temple and luxury shopping
- You plan to book a Club Level room for the lounge perks
Propreté et entretien
7.5
- Housekeeping: Generally thorough and attentive, with staff keeping rooms spotless, though the age of the rooms makes them look less pristine.
- Bathroom hygiene: Clean overall, but older fixtures and grout show their age.
- Maintenance: The biggest pain point—rooms have worn carpets, dated decor, and occasional peeling paint.
- Linens & towels: Crisp, fresh linens and comfortable pillowtop beds.
- Odors & scents: Fresh in the lobby, but some older rooms can have a slightly musty smell during the humid plum rain season.
Sleepability™
8.5SILENCIEUX
0-4BRUYANT
4-7.5MODÉRÉ
7.5-10SILENCIEUX
- Street noise from bustling West Nanjing Road on lower floors
- Occasional hallway noise due to older soundproofing
Avant de réserver
Bon à savoir
- The hotel is part of the Shanghai Centre complex, meaning a grocery store, pharmacy, and restaurants are right downstairs.
- Self-parking is available for CNY 120 per night.
- Breakfast is pricey at CNY 288 for adults if not included in your rate.
Quoi emporter
- Business cards if traveling for work
- An umbrella and dehumidifier packets if visiting during the June plum rain season
- Smart casual attire for the Ritz Bar & Lounge
Génie des chambres
Meilleurs choix
- Club Level rooms for sweeping city views and access to the exceptional Club Lounge
- Shanghai Room for a larger footprint and better layout
Chambres à éviter
- Standard lower-floor rooms which may experience more street noise and lack views
Génie de demande de chambre – copier & coller
“I would love a high-floor Club Level room away from the elevators, ideally with a view of the Shanghai Exhibition Center.”
FAQ et astuces cachées
Tout ce que vous voulez vraiment savoir avant de réserver.
Does the hotel have a pool?
Yes, it features both an indoor and an outdoor pool, plus a hot tub.
Is there a club lounge?
Yes, the Club Lounge is highly rated and offers excellent food presentations and personalized service throughout the day.
How much is parking?
Self-parking is available for CNY 120 per night, though height restrictions apply.
What time is check-in and check-out?
Check-in starts at 2:00 PM and check-out is at 12:00 PM.
Are pets allowed?
No, the hotel is strictly not pet-friendly.
Is there a gym?
Yes, there is a 24-hour fitness center that even includes a squash court.
Conseils d'initiés
- ✨
Terrace 8 is a sprawling rooftop terrace on the 8th floor that opens for BBQ and drinks during warmer months.
- ✨
The concierge team is legendary—one even flew to Hong Kong to get cigars for a VIP guest.
- ✨
Book a Club Level room; guests say the personalized service and food presentations are worth the upgrade.
5 choses à savoir avant de partir
💡The hotel was the first Ritz-Carlton to open in China back in 1990.
💡The rooms haven't had a major overhaul in years, and the carpets show it.
💡You don't even need to leave the building for basics, as it's attached to the Shanghai Centre complex.
💡The hotel enforces a smart casual dress code at Portman's and the Ritz Bar.
💡The gym includes a squash court, a rarity for Shanghai hotels.
Guide local
Carte
Découvrez où se situe The Portman Ritz-Carlton, Shanghai et ce qu'il y a à proximité.