No-fee pet policy (bring your dog, cat, or iguana)
Rooftop pool parties that actually have good cocktails
Free bikes make exploring Aldea Zama and the ruins easy
Resumen rápido: A stylish jungle hideout that feels like a steal until you realize you're a $20 taxi ride from the ocean.
Reseñado por @nycyorkiegirls: I stayed at the Kimpton Aluna with my dog and was blown away. From the spiritual arrival ritual to the personalized treats, they treated her like a VIP. The food was fresh and the rooms were spotless. If you want luxury without leaving your pup behind, this is it.
Lo que dijeron los huéspedes que se hospedaron aquí
The hype
Travelers love the design, the rooftop pool, and the staff, but often wish it was closer to the beach.
Reality check
Sound isolation is poor; you will hear your neighbors and the hallway traffic.
You are bringing a pet (Kimpton's policy is legendary)
You want a luxury feel without paying $500+ beachfront prices
You prefer a pool scene over getting sand everywhere
Limpieza y Mantenimiento
8.5
Housekeeping: Daily and generally thorough, though sometimes they miss dusting high shelves.
Bathroom hygiene: Clean tile and grout, but watch out for the occasional 'sewage' smell from the drains (common in Tulum).
Maintenance: Modern and well-kept, though humidity takes a toll on wood finishes and paint.
Linens & towels: Crisp, white, and high quality; replaced daily if requested.
Odors & scents: Lobby smells like signature Kimpton scent; rooms can be musty if AC isn't running.
Sleepability™
6MODERADO
MODERADO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
Hallway conversations and doors slamming
Rooftop bar music (evenings)
Nearby construction in Aldea Zama
Antes de reservar
Es bueno saberlo
Valet and self-parking are included in the resort fee (rare for Tulum)
Social Hour happens daily 5-6pm with free wine/beer
Beach club access is included (usually Ikal or Maia), but the shuttle schedule can be spotty
Qué llevar
Earplugs for the thin walls
Bug spray (Aldea Zama is jungle, mosquitoes are real)
Slip-on shoes for the constant pool-to-room transitions
Genio de Habitaciones
Mejores opciones
Top floor (3rd) facing the jungle for the most privacy and least overhead noise
Corner suites for extra window light and fewer shared walls
Habitaciones a evitar
Ground floor rooms near the pool (privacy issues and noise)
Rooms directly under the rooftop kitchen/bar (scraping chairs and footsteps)
Genio de Solicitud de Habitación – copiar y pegar
“I'd love a quiet room on the 3rd floor, facing the jungle/garden side, away from the elevator and not directly under the rooftop bar.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is it really pet friendly?
Yes, 100%. No fees, no size limits. If it fits through the door, it's welcome.
How far is the beach?
About 1.5 - 2 miles. It's a 15-minute bike ride or a $15-25 taxi ride.
Is breakfast included?
Usually no. It's a la carte or buffet at Parallel 20, costing around $17-20 USD per person.
Is there a resort fee?
Yes, approximately $18 USD per night. It covers parking, bikes, and beach club access.
Can I walk to restaurants?
Yes, Aldea Zama has a growing number of spots like Rossina and Campanella within a 5-10 minute walk.
Is the pool heated?
The pools are generally not heated, which is refreshing in summer but can be chilly in winter mornings.
Consejos de Insiders
✨
The 'Social Hour' sometimes includes free appetizers, not just drinks—get there at 5pm sharp.
✨
Ask the front desk for the WhatsApp number to request your car from valet 10 mins before you need it.
✨
The rooftop yoga classes (usually mornings) are free and have an amazing view.
5 cosas que debes saber antes de ir
💡The 'jungle view' sometimes includes a view of a construction crane.
💡The shower pressure is excellent, a rarity in Tulum.
💡You can hear everything in the hallway; the doors have zero soundproofing.
💡The free bikes are often clunky or rusty—check the brakes before you leave.
💡The rooftop restaurant, Bhanu, is actually one of the better dinner spots in the area, not just a hotel bar.
Guía Local
Mapa
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