The hype
Families love the water park and staff, but beach lovers feel catfished by the 'Riviera Cancun' name.
Hyatt Ziva Riviera Cancun
$350-550 / đêm
Đặt phòng nếu You want the Hyatt Ziva family experience at a 40% discount and care more about epic waterslides than a swimmable beach.
Tại Sao Mọi Người Yêu Thích Nó
- Nine sparkling pools including a massive water park that keeps kids occupied for days
- All-suite layout means even standard rooms start at a massive 668 sq ft with jacuzzis
- Significantly lower price point than its famous sister property in the Hotel Zone
Tóm tắt nhanh: A fantastic pool resort stranded on a mediocre beach with thin walls but unbeatable family value.
Được đánh giá bởi @wander.licious: I honestly didn't know how much I needed a personal butler until I stayed here. Being able to WhatsApp him for snacks or video help was wild. The food is actually outstanding—especially the fresh pizza and the cafe with unlimited candy. Felt so spoiled the whole time.
Khách Đã Ở Đây Nói
Reality check
The 'Ocean View' often means 'Pool View with a sliver of blue in the distance' unless you are in Building 7.
- Your kids are obsessed with water slides and splash pads
- You prefer pool hopping (9 pools!) over ocean swimming
- You need a large room for a family of 4 without upgrading to a suite
Vệ sinh & Bảo dưỡng
8.2
- Housekeeping: Generally reliable daily service, though they sometimes miss dusting high shelves.
- Bathroom hygiene: Good, but the humid climate causes rapid mildew buildup if ventilation isn't perfect. Check grout upon arrival.
- Maintenance: The property was renovated in 2021, so fixtures are modern, but the 'bones' are older (ex-Secrets) leading to some plumbing quirks.
- Linens & towels: Standard Hyatt quality—crisp and white, though beach towels can run out by mid-afternoon.
- Odors & scents: Common complaints of 'musty' or 'damp' smells in ground-floor rooms due to the tropical humidity.
Khả năng Ngủ™
6Vừa phải
0-4Ồn ào
4-7.5Vừa phải
7.5-10Yên tĩnh
- Echoing voices and rolling suitcases in hallways
- Evening entertainment noise reaching rooms in central buildings (Bldg 6)
- Neighbor noise through connecting doors
Trước khi đặt phòng
Thông tin hữu ích
- The ride from CUN airport is ~20-30 minutes, but the final access road is notoriously rough and potholed.
- Dining reservations are generally not required, but arrive early (6pm) for popular spots like Miyako (Asian).
- Room service is included 24/7 but can take 45-60 minutes during peak breakfast hours.
Cần mang những gì
- Water shoes - The beach is rocky and the ocean floor is uneven.
- White noise machine - Essential to drown out the hallway echoes.
- Insulated tumbler - To keep your pool drinks cold in the humidity.
Genie Phòng
Lựa chọn hàng đầu
- Building 7 (Oceanfront) - Best views and closest to the sea, away from the main pool noise.
- Ground floor Swim-Up Suites - Excellent for families, but request one away from the main walkway for privacy.
Phòng nên tránh
- Building 6 (Central) - Faces the main pool and activity center; loud during the day and evening shows.
- Rooftop Suites in the main building - Often complain of noise from the bar and entertainment below.
Genie Yêu Cầu Phòng – sao chép & dán
“I am requesting a room in Building 7 (Oceanfront) on an upper floor for the best quiet and view. If unavailable, please avoid Building 6 or any room directly facing the main stage/entertainment area.”
FAQ & Những mẹo ẩn
Mọi thứ bạn thực sự muốn biết trước khi đặt phòng.
Is the beach swimmable?
Technically yes, but it's often plagued by seaweed and rocks. Most guests stick to the pools.
Is this the same as Hyatt Ziva Cancun?
No. This is the 'Riviera' location in Puerto Morelos. It is cheaper, secluded, and has a worse beach but better water park.
Are reservations needed for dinner?
Generally no, it's first-come, first-served. However, for Teppanyaki tables at Miyako, you should inquire upon arrival.
Is there a resort fee?
No, resort fees are typically included in the all-inclusive rate, but always check your specific booking terms.
Is it adults-only?
No, it is very family-focused. The French restaurant 'Rue de Rivoli' is adults-only.
How is the WiFi?
Reliable and free throughout the resort, including by the pools, though speed can dip during peak evening hours.
Mẹo Nội Tại
- ✨
The 'Corner Bar' serves snacks like burgers and nachos that are surprisingly good when the main buffet is closed.
- ✨
Building 9 is right next to the water park—perfect if you have kids, terrible if you want a nap.
- ✨
Ask for the 'Tampiqueña steak' at Ki (Mexican restaurant); it's consistently rated better than the steakhouse cuts.
5 điều cần biết trước khi bạn đi
💡The 'Ocean View' Rooftop Suites often overlook the noisy bar roof rather than just the ocean.
💡The elevators are small and slow; you will likely end up taking the stairs often.
💡There is a 'secret' pool that goes *under* Building 7 which provides shade and a unique swim-through experience.
💡The humidity in the rooms can be intense; keep the AC running and balcony doors shut to avoid damp sheets.
💡You can't walk to Puerto Morelos town; you are captive to the resort unless you pay for a taxi.
Hướng dẫn Địa phương
Bản đồ
Xem vị trí của Hyatt Ziva Riviera Cancun và những địa điểm xung quanh.