The hype
Travelers praise the friendly staff and central location but consistently grumble about the cold pool.
Hilton Garden Inn Gaborone
$100-150/ night
Book this if You need a reliable, modern HQ in the Gaborone CBD where the WiFi works (mostly) and the steak is dependable.
Why People Love It
- Free airport shuttle that actually shows up
- Walking distance to government offices and the Three Dikgosi Monument
- Sanga Restaurant's Botswana beef steaks
Quick Take: A functional, business-first glass box that delivers exactly what it promises—nothing more, nothing less.
Reviewed by @kenzoandben: I booked this for our anniversary and the team absolutely spoiled us! Walking into the room to find towel swans and a cake was such a sweet surprise. The city views are killer, and the bed is super comfy. If you need a reliable, upscale stay in Gaborone, this is it.
Guest Who Stayed Here Said
Reality check
While the lobby looks slick, some guests report 'missed spots' in room cleaning and hallway odors.
- You are in town for business at the SADC headquarters
- You want a safe, predictable international standard hotel
- You appreciate a free shuttle to/from Sir Seretse Khama Airport
Cleanliness & Maintenance
7.5
- Housekeeping: Generally daily, but reports of 'missed spots' and rushed service are common.
- Bathroom hygiene: Usually sparkling, though some guests note worn grout or soap residue.
- Maintenance: Modern building, but watch out for rattling AC units and broken bedside lamps.
- Linens & towels: Standard Hilton white—crisp but not luxurious.
- Odors & scents: Lobby smells fresh; hallways can occasionally smell musty or like cleaning chemicals.
Sleepability™
8SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- In-room AC units can be loud/rattly
- Occasional hallway noise due to heavy doors
Before you book
Good to know
- Breakfast costs ~160 BWP ($12) if not included in your rate
- The free airport shuttle must be booked in advance
- Check-in is 3:00 PM, but they are often flexible if you call ahead
What to pack
- Universal travel adapter (Type G/M plugs used)
- Moisturizer (Gaborone air is very dry)
- A sweater for the aggressively air-conditioned lobby
Room Genie
Best picks
- High-floor 'City View' rooms for a look at the Three Dikgosi Monument
- Pool-facing rooms if you want to avoid street-side sun glare
Rooms to avoid
- Rooms near the elevator (noise bleed)
- First-floor rooms facing the parking lot
Room Request Genie – copy & paste
“I would appreciate a high-floor room facing the Three Dikgosi Monument for the view. Please ensure it is away from the elevators.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the pool heated?
No, and reviews consistently mention it is too cold to use outside of peak summer.
Is breakfast included?
Not automatically. Check your specific rate; otherwise, it's about $12 per person.
Is there a gym?
Yes, but it's basic—mostly cardio machines and light dumbbells. Serious lifters will be disappointed.
Is the area safe to walk at night?
The CBD is generally safe but very quiet and empty at night. Taxis are recommended after dark.
How is the WiFi?
Free but unsecured and speeds can vary. Bring a portable hotspot if you need a secure connection.
Do they offer room service?
Yes, typically until 10:00 PM, with a limited overnight menu.
Insider Tips
- ✨
Ask for a room on the 'shady side' during summer months to keep the AC from working overtime.
- ✨
The 'Garden Grille' burger is surprisingly good if you want a quick meal.
- ✨
You can walk to the Fields Mall nearby for supplies, but do it during the day.
5 things to know before you go
💡The 'unsecured' WiFi warning pops up on every device, which is unnerving.
💡The shower pressure is excellent, a rare win for the region.
💡There is no 'resort fee' or hidden tourism levy (it was cancelled in 2017).
💡The lobby bar closes earlier than you might expect on weeknights.
💡You might spot government officials having power lunches in the restaurant.
Local Playbook
Map
See where Hilton Garden Inn Gaborone is located and what's nearby.