The hype
Great pools and decent food, but the sheer size makes you feel like cattle in a crowded machine.
Royalton Riviera Cancun
$190-315 / 晚
如果以下情况适用，请预订 You want a massive, high-energy all-inclusive with endless dining options and pools, and don't mind a bustling, sometimes chaotic atmosphere.
为什么人们喜欢它
- Huge variety of reservation-free restaurants
- Excellent kids' club and Splash Safari water park
- Modern, spacious rooms with signature DreamBed mattresses
快速了解： It's a colossal mega-resort where you'll trade personalized service and peace for endless activities and a party vibe.
@rose.runways 的评论: I desperately needed a break, and this resort delivered. Waking up to the ocean breeze and having a swim-up pool steps from my bed was unreal. The whole place is gorgeous, and grabbing a drink at the chic indoor bar was the perfect way to end the day. Highly recommend!
住过这里的客人说
Reality check
Service is highly inconsistent, maintenance is struggling to keep up, and the timeshare sharks will hunt you down.
- You're traveling with kids who want water parks and constant entertainment
- You like having 9+ dining options without leaving the property
- You prefer a lively, high-energy pool scene
清洁与维护
5.5
- Housekeeping: Highly inconsistent; some report spotless daily cleaning, while others complain of stained linens, missed days, and having to beg for towels and water.
- Bathroom hygiene: Hit or miss. Some are pristine, but multiple reports mention mold in grout, chipped tiles, and leaking showers.
- Maintenance: Struggling to keep up with the salt air and heavy use. Complaints of peeling paint, broken patio locks, and tripping hazards from floor outlets.
- Linens & towels: Often stained or worn, and getting fresh replacements can require multiple calls to the front desk.
- Odors & scents: Rooms facing the back of the property often smell like musty mangrove swamp (sulfur/rotten eggs).
睡眠质量™
4.5中等
0-4嘈杂
4-7.5中等
7.5-10安静
- Heavy doors slamming shut in the un-soundproofed hallways
- Loud guests returning late at night
- Early morning maintenance and construction noise
预订前须知
须知事项
- The 'concierge' in the beige shirt with one blue stripe is a timeshare salesperson; look for two blue stripes for real help.
- The resort is massive, so expect a lot of walking.
- The app for booking things can be glitchy, so Diamond Club butler service helps bypass the headache.
行李打包清单
- Earplugs or a white noise machine to drown out hallway noise.
- Comfortable walking shoes for navigating the massive property.
- Insulated travel mug to keep your drinks cold at the pool.
房间精灵
最佳选择
- Ocean Front rooms (to avoid the mangrove smell)
- Diamond Club rooms for better locations and butler service
需要避免的房间
- Rooms facing the mangrove swamp (frequent complaints of a foul, sulfur/rotten egg smell)
- Rooms near the elevators or main walkways due to high foot traffic noise
房间请求精灵 – 复制并粘贴
“Hi team, we are so excited for our stay! Could we please request a quiet, top-floor Ocean Front room away from the elevators to avoid hallway noise and the mangrove smell? Thank you!”
常见问题和隐藏提示
预订前您真正想了解的一切。
Is the Diamond Club worth it?
Yes, reviewers consistently say the private lounge, better room locations, and butler service make the massive resort manageable.
How far is it from the airport?
It's a quick 15-20 minute drive from Cancun International Airport (CUN).
Do I need dinner reservations?
No, the main resort features reservation-free dining, though Diamond Club guests get preferential seating.
Is the beach nice?
It's decent, but this area of Puerto Morelos is prone to seaweed (sargassum), so the pools are the main draw.
Are there hidden fees?
No hidden resort fees, but expect aggressive upselling for the vacation club, spa, and cabanas.
Can I use the adults-only Hideaway?
Only if you book a room specifically in the Hideaway section; standard Royalton guests cannot access it.
内部人士建议
- ✨
Skip the first 'concierge' who greets you—they are timeshare salespeople. Go straight to the front desk.
- ✨
If you want a quiet pool day, head to the beach early to snag a cabana, as the main pools get loud and crowded.
- ✨
Order room service through the TV instead of the phone to avoid long hold times.
出发前需要了解的5件事
💡The mangrove swamp behind the resort can emit a strong sulfur/rotten egg smell depending on the wind.
💡The room doors are incredibly heavy and slam shut automatically, echoing through the hallways.
💡The 'Ocean View' rooms often just face the pool; you need 'Ocean Front' for a true unobstructed sea view.
💡The resort app is notoriously buggy, making it frustrating to check schedules or order services.
💡There is no food available after 11 PM, and late-night room service can take hours to arrive.
本地指南
地图
查看Royalton Riviera Cancun的位置及周边信息。