The 'urban resort' vibe—it feels like a Mediterranean hillside village, not a city hotel
Flames Restaurant terrace for the iconic sunset views over the zoo and urban forest
The Westcliff Spa, which is widely considered one of the best urban spas in the country
Quick Take: It’s the grand dame of Joburg hotels with unbeatable views, but the hillside layout means you're at the mercy of golf carts and steep walks.
Reviewed by @nawfanurie: My stay at The Westcliff felt like a dream. We spent hours just watching the view from our balcony and the gardens are stunning. It’s the perfect spot if you need a romantic reset in Joburg without flying anywhere.
Guest Who Stayed Here Said
The hype
Travelers are obsessed with the views and the 'holiday' feeling in the middle of the city, but service can sometimes lack that razor-sharp Four Seasons consistency.
Reality check
The 'Garden View' rooms often look at a wall or the road, not the lush gardens you might expect.
You love a hotel with a strong sense of place and outdoor space
You are visiting for leisure or a 'bleisure' trip and want to disconnect
You appreciate a top-tier spa and gym facility on-site
Cleanliness & Maintenance
9.5
Housekeeping: Impeccable. Twice-daily service is standard and thorough.
Bathroom hygiene: Spotless marble bathrooms. No reports of mold or grime in recent audits.
Maintenance: Generally excellent, though some outdoor furniture shows wear from the harsh highveld sun.
Linens & towels: Plush, high-thread-count linens and thick terry robes, consistent with the brand.
Odors & scents: Fresh, often scented with jasmine from the gardens or the spa's signature products.
Sleepability™
7.5SILENT
SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
Traffic noise from Jan Smuts Avenue (major artery)
Golf carts buzzing past rooms on cobblestone paths
Events or weddings at the lower terrace areas
Before you book
Good to know
The hotel is pet-friendly (dogs under 19kg) with no extra fee, a rarity for luxury hotels here.
Breakfast at Flames is excellent but expensive (~R590/pp); consider booking a rate that includes it.
The 'Westcliff Steps' nearby are a famous local fitness spot—great for a morning workout if you want to join the locals.
What to pack
Comfortable walking shoes—the cobblestones and hills are not stiletto-friendly
Gym gear to tackle the Westcliff Steps or the on-site gym
A light jacket for the terrace—it gets breezy up on the ridge in the evenings
Room Genie
Best picks
Panoramic View Premier Room (upper levels) for the iconic tree-canopy vistas
Egoli Building suites for the best combination of views and relative quiet
Rooms to avoid
Garden View rooms on the lower levels near the road (often noisy)
Rooms directly adjacent to the buggy paths if you are a light sleeper
Room Request Genie – copy & paste
“I am a light sleeper and would like to request a room in one of the upper villas, specifically away from Jan Smuts Avenue and the main buggy routes. A Panoramic View room in the Egoli block would be ideal.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the hotel safe?
Yes, it is a gated, secure compound in a wealthy suburb. It feels very secluded and safe once inside.
Can I walk to restaurants nearby?
Not really. While Parkview and Parkhurst are close, the immediate road (Jan Smuts) is busy and not pedestrian-friendly. Uber is best.
Is the pool heated?
Yes, both the family pool and the adults-only spa pool are heated year-round.
Do I need a car?
Not necessarily. Uber is reliable in Joburg, and parking can be a hassle if you don't use valet. But if you do drive, self-parking is free.
Is it good for families?
Yes, they have a dedicated family pool and 'Kids for All Seasons' program, but the steep terrain can be tricky with strollers.
What happened to View restaurant?
It is permanently closed. The space is now used for events or pop-ups, and Flames is the main restaurant.
Insider Tips
✨
The 'Apres-Spa' rooftop lounge is a hidden gem for a quiet drink away from the busy Flames terrace.
✨
You can hear the lions roar from the Johannesburg Zoo in the early morning if your room faces that way.
✨
Request a golf cart 15 minutes before you actually need to leave—delays are common during peak times.
5 things to know before you go
💡The 'Garden View' is often a euphemism for 'facing a wall or hedge'—upgrade to Panoramic if you care about the view.
💡The walk from the bottom gate to reception is a serious hike; do not attempt it with luggage.
💡The Jacaranda season (Oct-Nov) turns the view into a purple sea, but it also brings bees/insects to the terraces.
💡Room service can be slower than expected due to the spread-out villa layout.
💡The 'free' self-parking spots are limited and tight; you might end up forced to use valet during events.
Local Playbook
Map
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