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Privacy Policy

Last Revised: September 2015

1. Your Consent (PLEASE READ CAREFULLY)

BY ACCESSING AND/OR USING THE SITE AND/OR SERVICE, YOU AGREE TO THE TERMS AND CONDITIONS SET FORTH IN THIS PRIVACY POLICY, INCLUDING TO THE COLLECTION AND PROCESSING OF YOUR PERSONAL INFORMATION (AS DEFINED BELOW). IF YOU DISAGREE TO ANY TERM PROVIDED HEREIN, YOU MAY NOT USE THE SITE AND/OR THE SERVICE.

IN THE EVENT THAT WE ARE REQUIRED TO ACT ON YOUR BEHALF IN CONNECTION WITH THE SALE OF YOUR RESERVATION, YOU HEREBY IRREVOCABLY DESIGNATE AND APPOINT US AND OUR DULY AUTHORIZED OFFICERS AND AGENTS AS YOUR AGENT AND ATTORNEY IN FACT, WHICH APPOINTMENT IS COUPLED WITH AN INTEREST, TO ACT ON YOUR BEHALF AND USE THE DETAILS THAT YOU HAVE PROVIDED US IN CONNECTION WITH THE SERVICE.

2. Which information do we collect from our Users?

We may collect two types of data and information from our Users:

  1. The first type of information that we collect is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User's use of the Site and/or Service (“Non-Personal Information”). We collect technical and/or behavioral information, including regarding the User's device screen size and display settings, User's last login, computer, browser, operating system, geo-location, IP address or mobile device.
  2. The second type of information that we collect is individually identifiable information, namely information that identifies an individual, may with reasonable effort identify an individual or may be of private or sensitive nature (“Personal Information”).
  3. We collect Personal Information such as the User's IP address or other persistent user identifier, and any information provided voluntarily by the User. Such information may include, without limitation, (i) identification and contact details such as your first and last name, phone number, email address, (ii) a  personal story and/or details about the Reservation and/or details why you cannot use the Reservation (the “Seller Story”) and (iii) such additional Personal Information as needed for the purpose of verifying the Sellers’ and Buyers’ identity, authenticating Reservations and processing payments. This information includes the name of the applicable hotel, hotel address, reservation dates, reservation confirmation number, PIN codes using to log in and view the reservation, price paid for the room, and points or rewards earned during the original reservation. Information needed for processing payments may also include, without limitation, your billing address, bank account details, credit card details and PayPal account information. It is your voluntary decision whether to provide us with any such Personal Information, but if you refuse to provide such information we may not be able to register you to use the Site and/or Service or your use of the Site and/or Service may be limited.

In order to minimize fraud, we may collect publically available information about you from various sources. This information may include your email address, IP address or Facebook account in order to verify that they and/or your use of them are authentic.

In addition, by analyzing all the information we receive, including all information concerning Users and their feedback and transactions with respect to Reservations, we may compile statistical information across a variety of Users (“Statistical Information”). Statistical Information helps us understand trends and customer needs so that new products and services can be considered and so existing products and services can be tailored to customer desires. Statistical Information is anonymous.

3. How do we collect information from our Users?
  1. We collect Non-Personal Information when you use the Site and/or Service. We may collect and record the information relating to such usage either ourselves or through the services of a third party (as further detailed in Section 12 below).
  2. We collect Personal Information which you provide to us while using the Site and/or Service:
    1. Use of the Site: when you access and use the Site and/or Service, you automatically provide us with your IP address and/or other persistent user identifier.
    2. Signup stage: when you register to our Site and/or Service we collect Personal Information which will be hosted on your personal Profile (including your name and mail address). Registration can be done either by completing the provided registration form, or via your Facebook account (“Facebook Connect”). By using Facebook Connect in order to register to the Site and/or Service, you permit Facebook to provide Roomer and permit Roomer to use any provided Personal Information from your Facebook account. You may also permit Facebook to provide to Roomer and permit Roomer to use additional Personal Information from your Facebook account, which may not be required for purposes of registration to the Site and/or Service, such as your friends list, image, and/or place of residence. Please check Facebook’s policies in order to understand what information we receive.
    3. Buying Reservations: Buyers may use their PayPal account or their credit card in order to purchase Reservations on the Site and/or Service. Buyers will be asked to provide us with certain Personal Information (such as PayPal account information or credit card and billing information). We do not collect or store your credit card information, since we use a third party payment gateway service for processing credit card payments. Additional information, such as your mobile phone number, may be added to your Profile when you buy a Reservation.
    4. Selling and Cash-out after selling Reservations: Sellers may choose a preferred method of payment for the Reservation they sell on the Site and/or Service. According to the preferred method of payment, the Seller will be asked to provide us with certain Personal Information (PayPal account information or bank account information). While posting and/or selling a Reservation, you provide us with information regarding the Reservation and the applicable hotel.  
    5. We collect Seller Stories by sending an email to Sellers inviting the Sellers to share their Seller Story on the Site. The email sent to a Seller shall include a link to an online form, by which the Seller would be able to share his/her Seller Story. Seller Stories will be featured on https://www.roomertravel.com/stories/, will be identified by first name only and will not include any information regarding the location of the Seller, unless the Seller identifies or mentions such location in his/her Seller Story description.
4. Use of information

Non-Personal Information is collected in order to:

  1. Use it for statistical and research purposes and for customization and improvement of the User experience on the Site and/or Service.
  2. Provide you with advertisements.

 

Personal Information is collected in order to:

  1. Allow Sellers and Buyers to sell and/or buy Reservations and to provide you with our Services.
  2. Operate on behalf of the Seller in connection with the Reservations and provide registered Users with information related to transactions they made on the Site and/or Service (including notifications via email or mobile phone regarding the posting of a Reservation on the Site, a confirmation of a Reservation on the Site, the sale of a Reservation, eligibility for Payment, etc.).
  3. Verify the identities of Sellers and Buyers and prevent fraud attempts.
  4. Allow us to contact registered Users in order to receive their feedback regarding the Site and/or Service.
  5. Provide User support.
  6. Use it in the aggregate for statistical and research purposes.
  7. Seller Stories are collected and/or encouraged in order to increase the chances of the Reservation being sold on the Site and to drive traffic to the Site.
5. Sharing information with third parties

Roomer will share Personal Information with hotels and/or other inventory providers as is necessary to ensure that the Reservations are processed, including for purposes of validation, ensuring that the User has checked-in or in order to change or add the name of the hotel guest.

Roomer may share Personal Information with a service provider, so that such service provider may send the User a gift while staying at the hotel.

Roomer may share Personal Information with third party fraud detectors for the purposes of confirming that the Personal Information provided is authentic and to prevent credit card and/or financial fraud. Roomer shall ensure that such third party fraud detectors undertake to safeguard the Personal Information and not use it for any purpose other than fraud detection. By using the Site and the Service, you expressly agree to the provision of your Personal Information to such third party fraud detectors.

Roomer may share Seller Stories by (a) uploading them onto the relevant property's information page on the Site for the sole purpose of featuring the personal Seller Story behind the Reservation, and (b) (wholly or partly) using and placing the Seller Stories (e.g. for marketing, promotion or improvement of our service) on its Site or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Roomer. If you do not wish to share your Seller Story, you hereby permit Roomer, in its sole discretion, to use and place generic, not user specific information to describe the Reservation and/or the story related thereto, such as that you purchased a non refundable room and cannot use it or get your money back.

Roomer may also disclose Personal Information in the following cases: (a) if required by any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce this Privacy Policy and/or the Terms, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to claims that any content available on the Site violates the rights of third parties; (e) to respond to claims that contact information (e.g. name, email address, etc.) of a third-party had been posted or transmitted without their consent or as a form of harassment; (f) to protect the rights, property, or personal safety of Roomer, its Users, or the general public; (g) when Roomer is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets; (h) to collect, process, hold and manage your Personal Information by means of subcontractors, which may be located in countries outside of your jurisdiction, including but not limited to the United States of America (all our subcontractors will be subject to non-disclosure and non-use obligations); or (i) pursuant to your explicit approval prior to the disclosure. For avoidance of doubt, Roomer may transfer and disclose Non-Personal Information to third parties at its own discretion. We may share anonymous Statistical Information with our partners, without restriction, on commercial terms that we can determine in our sole discretion.

6. Feedback and User Generated Content

When you post feedback or any User Generated Content, including Seller Stories, on Roomer, please remember that any information disclosed in this venue may be automatically made public, and such information, after being made public in accordance with the terms herein, will not be considered Personal Information by Roomer. You should exercise caution when disclosing any information (including Personal Information) in such a venue, as you do not know who will access or use such information and for what purposes. 

7. Google Maps

We use Google Maps on our Site and/or Service. Use of Google Maps is subject to the Google privacy policy, available at http://www.google.com/policies/privacy/.

8. Use of Roomer by children

We do not knowingly collect personally identifiable information from children under the age of 14. In the event you become aware that somebody under the age of 14 has enrolled without parental permission, please inform us immediately.

9. Updating or deleting personal information

You may access, correct, delete or update the Personal Information hosted on your Profile through the Site or by contacting Roomer at:https://www.roomertravel.com/support/contact . Your Profile will be terminated within reasonable time following your request, and from that date of termination you will no longer be able to access your Profile. We cannot restore information that we have deleted. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services, please contact us at the email address listed above. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

10. Direct marketing & advertisements

Direct Marketing: You hereby agree that we may use your contact details for the purpose of informing you of products and services (offered by the Company and/or by third parties) which may interest you and to send to you advertisements and other marketing material. By accepting the Terms of Service for the Site and/or Service (including the terms of this Privacy Policy which are incorporated therein) or using the Site and/or Service, you affirmatively consent to receive such commercial messages.  As a registered member, you can remove your personal information from our mailing list and stop receiving future communication from us by following the unsubscribe link located at the bottom of each communication or by emailing us at help@roomertravel.com. You will also be given the opportunity to unsubscribe from commercial messages in any such email we send.  Please note that we reserve the right to send you service related communications, including service announcements and administrative messages, relating either to your account or to your transactions on this site, without offering you the opportunity to opt out of receiving them unless you cancel your account.  It is clarified that we are not responsible for the content of third party advertisements and products delivered or services and you irrevocably and unconditionally agree that we shall not be held responsible or liable in connection thereof.

11. Security

We take a great care in implementing and maintaining the security of our Service, Site and our Users' Personal Information. Roomer employs industry standard procedures and policies to ensure the safety of its Users’ Personal Information, and to prevent unauthorized use of any such information, including by encrypting information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, we do not guarantee that unauthorized access will never occur.

12. Third party software/service

We may use third party software and/or service, in order to collect and/or process the information on or from our Site and/or Service. Such software includes without limitation, Mouseflow the privacy policy of which is available at: http://www.mouseflow.com/privacy/; Google Analytics, the privacy policy of which is available at http://www.google.com/intl/en/analytics/privacyoverview.html; Intent Media the privacy policy of which is available at http://www.intentmedia.com/privacy; Mixpanel the privacy policy of which is available at https://mixpanel.com/privacy/; and Crazy Egg the privacy policy of which is available at http://www.crazyegg.com/privacy.

13. Cookie, Tracking Tools and local storage

When you access or use the Site and/or Service, Company may use industry-wide technologies such as “cookies” and Flash (or similar technologies), which stores certain information on your computer (“Local Storage”) and which will allow us to enable automatic activation of certain features, and make your Site and/or Service experience much more convenient and effortless. The cookies used by the Site and/or Service are created per session, does not include any information about you, other than your session key and are removed as your session ends (usually after 24 hours). It is easy to deny the Local Storage. Most browsers will allow you to erase cookies from your computer's hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. In order to erase or disable the Local Storage option in Flash you should use the settings option of Flash according to the specific instructions provided by your technology provider. However, if you block or erase cookies, or change the settings of Flash, your online experience may be limited.

We may provide you with advertisements from third party advertisers. Some of these advertisements will use information collected across multiple websites (including our Site) by means of their third party cookies or other web-tracking technologies or tags (such as action tags, conversion tags, web beacons or pixels) (“Tags”) in order to predict your preferences or infer interests and to show you ads that are more likely to be of interest to you.  Such advertising is called Interest-Based Advertising or Online Behavioral Advertising. The third-party cookies or Tags only collect Non-Personal Information or Statistical Information about you.  We provide these third party advertisers with such information in order to be able to tailor the advertisements on our Site and/or Service to your needs and interests. For example, we would like you to be able to choose the best available deal for Reservations. For more information about advertising and tracking online, visit the Intent Media Website. You can opt out from having Intent Media use information to deliver targeted advertising and content at www.intentmedia.com/opt-out.

We may also use Google Analytics to track new visitors to the Site and/or the Service and to help US recognize Your browser as a previous visitor. Such tracking is performed on an anonymous basis and We may use it for statistical and research purposes, for customization and improvement of the User experience on the Site and/or Service and to receive an analysis of the use of our Site and/or Service. Google Analytics collects only the IP address assigned to you on the date you visit the Site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with any Personal Information. You can opt out of having the above information tracked by downloading the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout/ or by contacting US at help@roomertravel.com.

14. Online links to other sites

You can link to websites of third parties that provide useful information/services. Any Personal Information you provide on the linked pages is provided directly to this third party and is subject to this third party’s provider’s privacy policy. Additionally, when you make reservations and/or book any services through our partners or through web sites linked by our partners, you share your Personal Information directly with those third party web sites and their privacy policy governs the collection and use of this information. We advise you check these privacy policies. We do not have access to the information collected by those third party websites or by our partners. Except as described in this Privacy Policy, we are not responsible for the content or privacy practices of third party websites to which we or our partners link.

15. Changes to the Privacy Policy

The terms of this Privacy Policy will govern the use of the Site and/or Service and any information collected therein. Roomer reserves the right to change this policy at any time, so please re-visit this page frequently. We will notify you regarding substantial changes to this policy on the homepage of the Site and/or we will send you an email regarding such changes to the email address that you provided in the registration form. Changes to this Privacy Policy are effective as of the stated “Last Revised” date and your continued use of the Site and/or Service after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

16. Have any questions?

If you have any questions or comments concerning the Terms or this Privacy Policy, you are most welcome to contact us at https://www.roomertravel.com/support/contact or simply call us at: +1(415)376-1455. Roomer will make an effort to reply within a reasonable timeframe.