The hype
Families and skiers love the pool and convenient shuttle, but everyone agrees the temperature control in rooms is tricky.
Alpen Resort Hotel
$180-420/ night
Book this if You want a full-service resort experience with a killer pool and Matterhorn views without paying five-star prices.
Why People Love It
- Extensive wellness area with heated indoor/outdoor pools and multiple saunas
- Free shuttle service from the Zermatt train station (7am-9pm)
- On-site 'Hornox' grill serves excellent dry-aged steaks and vegan options
Quick Take: A solid, amenity-rich base camp that feels more like a sprawling complex than a boutique hotel—just don't book the basement rooms.
Reviewed by @AndiBaraj.travelblog: I spent a weekend recharging here and honestly, the Matterhorn views from my balcony were surreal. The spa is massive, and soaking in the outdoor jacuzzi with that crisp mountain air was exactly what I needed. If you want a mix of luxury and chill vibes, this is it.
Guest Who Stayed Here Said
Reality check
The 'Budget' rooms are a legitimate money-saver but come with zero view and a dungeon-like vibe that catches some bargain-hunters off guard.
- You are traveling with kids who need a pool to burn off energy
- You want a hotel with its own tennis court and extensive spa facilities
- You are a vegan or steak lover (the on-site Hornox Grill caters to both brilliantly)
Cleanliness & Maintenance
8.5
- Housekeeping: Generally reliable daily service, though some guests noted missed balcony cleaning.
- Bathroom hygiene: Bathrooms are spotless, though some grout in older rooms shows age.
- Maintenance: Good condition overall; the wellness area is kept pristine.
- Linens & towels: Standard 4-star quality; crisp and clean, but not ultra-luxury plush.
- Odors & scents: Neutral to fresh; no lingering smoke smells reported.
Sleepability™
7.5SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Construction noise (occasional daytime)
- Street noise when windows are open in summer
Before you book
Good to know
- Zermatt is car-free; you must park in Täsch and take the shuttle train, then the hotel shuttle.
- City tax is approx CHF 4.00 per person/night and is NOT included in the prepaid rate.
- The hotel shuttle runs 7am-9pm; outside these hours, you'll need an electric taxi (approx CHF 20).
What to pack
- Swimsuit (the saltwater pool is a highlight)
- Light pajamas for winter (rooms run warm)
- Earplugs (if visiting in summer when windows must be open)
Room Genie
Best picks
- Panorama Double Room: Guarantees that iconic Matterhorn view from your balcony.
- Family Room with Garden Terrace: Great for easy access if you have kids.
Rooms to avoid
- Budget Rooms (Basement): No view, limited light.
- Annex Building Rooms: Inconvenient access to main facilities, especially in winter.
Room Request Genie – copy & paste
“I would appreciate a room in the Main Building, ideally on an upper floor with a Matterhorn view. Please avoid the Annex or any basement-level 'Budget' assignments.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there air conditioning?
No. This is common in Zermatt, but it means rooms can get hot in summer. Fans are usually available upon request.
How do I get there from the train station?
Call the hotel (+41 27 966 30 00) when you arrive at Zermatt station. Their free shuttle runs daily from 07:00 to 21:00.
Is the pool heated?
Yes, both the indoor and outdoor pools are heated (approx 30°C/86°F), making the outdoor pool usable even in winter.
Are the 'Budget Rooms' really that bad?
They are clean and functional but located in the basement with high windows. Only book if you plan to spend zero time in the room awake.
Is breakfast included?
Usually yes, and it's a well-rated buffet. Double-check your specific booking rate to be sure.
Can I bring my dog?
Yes, pets are allowed for a fee (approx CHF 15/day). The surrounding area is great for walks.
Insider Tips
- ✨
The 'Hornox' restaurant on-site is actually one of the best steakhouses in town—book a table even if you don't stay here.
- ✨
Ski room has boot dryers—use them immediately after skiing to ensure dry boots for the next morning.
- ✨
If the main pool is crowded, check the spa area; it has its own quieter relaxation zones.
5 things to know before you go
💡The 'Annex' building is a separate structure; in a snowstorm, that 20-second walk to breakfast feels like an eternity.
💡Room temperature is centrally controlled and often set to 'roast' in winter.
💡The hotel has a dedicated 'Internet Corner' which feels like a time capsule from 2005.
💡You can rent tennis racquets at the front desk for the on-site court.
💡The 'Budget' rooms are sometimes used by tour groups, meaning the hallway can get noisy early in the morning.
Local Playbook
Map
See where Alpen Resort Hotel is located and what's nearby.