The hype
Guests love the prime South Bank location and the family-friendly amenities, but feel the property is in need of a refresh.
Park Plaza County Hall
$167-$290/ night
Book this if You want a family-friendly base with spectacular views of the London Eye and Big Ben, right on the vibrant South Bank.
Why People Love It
- Unbeatable location near Waterloo Station and the London Eye
- Spacious rooms with kitchenettes and pull-out sofas for families
- Stunning views of the city skyline from upper floors
Quick Take: It's a fantastic location with great views, but the hotel is showing its age with worn carpets, tired furniture, and hit-or-miss housekeeping.
Reviewed by @conciergekate: My stay at Park Plaza County Hall was unforgettable. Having the London Eye right outside my bedroom window was a total pinch-me moment. We loved the adorable afternoon tea and being so close to all the action. It's the perfect spot for a stylish and easy London getaway.
Guest Who Stayed Here Said
Reality check
You might be paying a premium for the location while dealing with worn carpets, slow elevators, and occasional cleanliness issues.
- You are traveling with kids and need extra space and a kitchenette
- You want to walk to major attractions like the London Eye and Westminster Abbey
- You value a great view of the London skyline
Cleanliness & Maintenance
6.5
- Housekeeping: Hit or miss. Some guests report spotless rooms, while others complain of dusty surfaces, missed corners, and unreplaced tea/coffee supplies.
- Bathroom hygiene: Generally clean with nice Elemis toiletries, but some reports mention dirty tile grout and water leaking from the shower onto the floor.
- Maintenance: Showing signs of wear and tear. Complaints include broken window catches, flaking paint, peeling faux leather on furniture, and slow elevators.
- Linens & towels: Beds feature comfortable Egyptian cotton sheets, but there are occasional reports of worn towels and stained carpets.
- Odors & scents: Mostly fresh, but some guests have noted a musty smell in the corridors or issues with the air conditioning.
Sleepability™
6.5MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Ambulance sirens from nearby St. Thomas' Hospital
- Traffic noise on lower floors
- Internal noise from crowded corridors and slow elevators
Before you book
Good to know
- Breakfast is expensive (around £25) and can get very busy; consider eating at nearby cafes.
- The hotel requires a £60/day fee for self-parking, which is quite steep.
- Elevators are known to be slow and crowded, so factor in extra time when leaving your room.
What to pack
- Earplugs or a white noise machine to block out sirens from the nearby hospital and street traffic.
- Comfortable walking shoes, as you are steps away from the South Bank and major attractions.
Room Genie
Best picks
- Penthouse Suites on the 14th floor for uninterrupted, breathtaking views of the London Eye and Big Ben
- Executive Studio Rooms for the extra space, kitchenette, and pull-out sofa for families
Rooms to avoid
- Lower floor rooms facing the street due to heavy traffic noise and sirens
- Rooms facing the internal atrium, which lack natural light and a view
Room Request Genie – copy & paste
“I would love to request a room on a high floor with an outward-facing view of the London Eye, situated away from the elevators to minimize noise. A recently refreshed room would be greatly appreciated!”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the hotel pet-friendly?
Yes, dogs are allowed for a fee of £25 per pet, per day.
How much is parking?
Self-parking is available but it's very expensive at £60 per day.
Does the hotel have a pool?
No, there is no pool on-site, but guests can book treatments at the Mandara Spa across the street at the Park Plaza Westminster Bridge to use their pool.
Are there kitchen facilities in the rooms?
Yes, many rooms (like the Studios) feature convenient kitchenettes with microwaves and small refrigerators.
How close is the nearest tube station?
Waterloo Station is just a 5-minute walk away, making it incredibly easy to get around London.
Is breakfast included?
Generally no, unless booked in a specific package. The buffet breakfast costs around £25 per person.
Insider Tips
- ✨
Skip the expensive hotel breakfast and grab a bite at the nearby Lower Marsh Market or a local cafe.
- ✨
If you want spa access or a pool, you can cross the street to the sister property, Park Plaza Westminster Bridge, but you must book a spa treatment to use it.
- ✨
Request an 'outer' room on a high floor to avoid looking at the internal atrium wall and to escape the street-level noise.
5 things to know before you go
💡The elevators are a major pain point—there aren't enough of them for a 14-story hotel, leading to long waits.
💡The hotel is right near St. Thomas' Hospital, meaning ambulance sirens are a frequent soundtrack.
💡The 'kitchenette' is very basic—don't expect to cook a full meal, but it's great for warming up baby bottles or storing snacks.
💡Some rooms face an internal atrium, which means very little natural light and staring at a wall.
💡The furniture and carpets in several rooms are showing their age, with reports of peeling faux leather and stains.
Local Playbook
Map
See where Park Plaza County Hall is located and what's nearby.