The hype
Travelers are shocked by the value and cleanliness but often underestimate the distance from the beach and town.
Heaven Hotel Playa del Carmen
$80-180 / noapte
Rezervă dacă You have a rental car, hate the thumping bass of 5th Avenue, and want a spacious apartment where you can actually cook.
De ce o iubesc oamenii
- Dead silent at night compared to downtown Playa
- Huge apartments with full kitchens and washer/dryers
- Immaculate cleanliness that outshines luxury resorts
Privire rapidă: A spotless, quiet condo-hotel that feels like a steal if you drive, but a stranded island if you don't.
Evaluat de @MsVirgile: I stayed in this massive suite at Heaven Hotel and it felt just like home. Having my own kitchen and laundry machine was a total game-changer for a beach trip. It’s super spacious and only a quick drive to the coast—perfect for families!
Oaspeții care au stat aici au spus
Reality check
The '5-minute walk to the beach' is marketing fluff—it's a solid 1.8km hike to the actual swimmable Xcalacoco beach.
- You are renting a car and exploring the Riviera Maya
- You need a washer/dryer and kitchen for a long stay
- You prioritize sleep quality over nightlife
Curățenie și Întreținere
9.4
- Housekeeping: Daily service that is thorough and consistent. Guests consistently rave about it.
- Bathroom hygiene: Sparkling. Grout is white, glass is streak-free, no mold issues reported.
- Maintenance: Excellent. Everything works, from the AC to the appliances. Feels newer than it is.
- Linens & towels: Fresh, white, and plentiful. Not luxury thread count, but very clean.
- Odors & scents: Neutral and fresh. No musty jungle smell or heavy chemical mask.
Sleepability™
9.5LINIȘTIT
0-4ZGOMOTOS
4-7.5MODERAT
7.5-10LINIȘTIT
- Occasional road noise if windows are open
- Neighbors in the hallway (soundproofing is decent but not perfect)
Înainte să rezervi
Bine de știut
- Download WhatsApp; it's the primary way to communicate with staff for gate codes/late check-in.
- Stock up on groceries at the Chedraui or Walmart in town *before* you drive up to the hotel.
- The entrance can be hard to spot at night; look for the 'Heaven Hotel' sign on Av. Xcalacoco.
Ce să împachezi
- Coffee and filters (machines are there, coffee is not)
- Beach towels (hotel provides them, but extras help for the cenotes)
- Earplugs (just in case, though likely not needed)
Geniu pentru Cameră
Selecții de top
- Top floor apartments for better breeze and privacy
- Pool-facing units for a nicer view than the street side
Camere de evitat
- Ground floor units near the entrance if you want total privacy from foot traffic
Geniu pentru Cereri de Cameră – copiază și lipește
“I would love a top-floor unit facing the pool for maximum quiet and privacy. We will be arriving by car.”
Întrebări frecvente și sfaturi ascunse
Tot ceea ce vrei de fapt să știi înainte de a rezerva.
Is there a restaurant on site?
No. There is zero food service. You have a full kitchen, and food delivery apps (Rappi/Uber Eats) work here.
How far is the beach?
It is a 1.8km (1.1 mile) walk to Xcalacoco Beach. It takes about 20 minutes walking or 3 minutes driving.
Is there a resort fee?
No hidden resort fees, just the standard city environmental tax (approx. $3 USD/night).
Can I walk to 5th Avenue?
Absolutely not. It's a 15-minute drive or a long, hot taxi ride.
Is the pool heated?
No, it's a standard outdoor pool. Refreshing in summer, brisk in winter mornings.
Is there secure parking?
Yes, free gated parking is included, which is a huge perk in Playa.
Sfaturi de Insider
- ✨
The 'Grand Coral' golf course nearby has a beach club you can sometimes access for a fee.
- ✨
Ask the front desk for the number of a reliable local taxi driver; Uber can be spotty this far north.
- ✨
The washer/dryer in the room is a game-changer; pack half the clothes you think you need.
5 lucruri pe care trebuie să le știi înainte să pleci
💡The water pressure is surprisingly good for the area.
💡You might spot spider monkeys in the trees near the Xcalacoco beach path.
💡The 'gym' is non-existent; the pool is your gym.
💡Delivery drivers often get lost finding the entrance; drop a pin on WhatsApp.
💡The AC units are powerful and individually controlled in each room.
Ghidul Local
Hartă
Vezi unde se află Heaven Hotel Playa del Carmen și ce se găsește în apropiere.