The hype
Travelers universally praise the spotless rooms and attentive staff, but the 'member vs. guest' class system rubs many the wrong way.
Sun Palace All Inclusive
$400-650/ night
Book this if You want a quieter, couples-only escape with top-tier service and don't mind navigating a 'members-first' hierarchy.
Why People Love It
- All rooms feature double whirlpool tubs and ocean views
- Quieter southern Hotel Zone location away from the spring break chaos
- Exceptional service culture where staff remember your drink order
Quick Take: A spotless, romantic fortress that treats you like royalty—unless you refuse the timeshare pitch, then you're just a guest.
Reviewed by @travel_with_troylynn: I stayed in the Superior Deluxe Ocean View and it was perfect for our anniversary. The in-room jacuzzi is huge, and waking up to that Caribbean turquoise water every morning was unreal. Definitely ask for a high floor for the best privacy!
Guest Who Stayed Here Said
Reality check
The food is good for an all-inclusive, but the 'romantic dinner' upgrades often feel like a cash grab compared to the standard restaurants.
- You are a couple seeking a chill, romantic vibe over a party scene
- You value a room with a massive jacuzzi and ocean view
- You want 24-hour room service that actually arrives hot
Cleanliness & Maintenance
9
- Housekeeping: Stellar. Twice-daily service with evening turndown and chocolates.
- Bathroom hygiene: Immaculate. Whirlpool tubs are scrubbed daily; no signs of the dreaded 'Cancún mold'.
- Maintenance: Top-tier. The property was refreshed recently (circa 2020) and feels crisp.
- Linens & towels: Plush and plentiful. No threadbare pool towels here.
- Odors & scents: Lobby smells of signature aromatherapy (white tea/bamboo); rooms are fresh.
Sleepability™
8SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Hallway chatter near elevators
- Activity pool music (if on lower floors)
Before you book
Good to know
- The hotel is strictly couples-only; they may turn away solo travelers or non-romantic pairs.
- Download the Palace Resorts app before arrival to book restaurants and view daily activities.
- The 'Resort Credit' has a 16% service fee you pay at checkout—factor this into your budget.
What to pack
- Dress pants and collared shirts for men (strictly enforced at dinner restaurants)
- Insulated tumbler (staff will fill it, keeping drinks cold in the sun)
- Small bills ($1s and $5s) for tipping the excellent staff
Room Genie
Best picks
- High floors (5th and up) for the best unobstructed ocean views
- Rooms ending in -05 to -10 are typically further from elevators and quieter
Rooms to avoid
- Rooms ending in -01 or -02 (often right next to noisy elevators/service areas)
- 2nd floor rooms directly overlooking the main 'activity' pool if you want daytime naps
Room Request Genie – copy & paste
“I am requesting a room on a high floor (5th or higher) away from the elevators (avoiding rooms ending in -01/-02). We are celebrating a special occasion and would prefer a quiet location away from the main pool noise.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the beach swimmable?
It varies. The water is beautiful turquoise but often has strong undertows and red flags. Great for wading, less for swimming laps.
Do I really have to attend the sales presentation?
Absolutely not. They will offer you spa credits, tours, or cash to attend a '90-minute breakfast.' Say 'no' firmly at check-in and do not engage.
Are reservations required for dinner?
Mostly no, but the app allows you to book. Without a reservation, you might wait 20-30 minutes during peak times.
Is the alcohol top shelf?
Yes, for the most part. You get dispensers with Bacardi, Jose Cuervo, etc., in the room. Bars pour decent brands like Don Julio if you ask specifically.
Can I use facilities at other Palace resorts?
Yes, you have exchange privileges with Beach Palace and Moon Palace (transportation not included). Le Blanc is excluded.
Is it really adults only?
Strictly. You must be 18+. No screaming kids at the pool.
Insider Tips
- ✨
Order the 'off-menu' tacos at the pool bar; the staff often have a secret stash of better hot sauce.
- ✨
The 'Sweet & Coffee' shop has better pastries than the buffet—go there for a mid-morning snack.
- ✨
You can request a specific scent for your room (aromatherapy) via the app or concierge.
5 things to know before you go
💡The 'Resort Credit' 16% tax means a 'free' $300 massage actually costs you ~$48 out of pocket.
💡The 'Member' wristbands (black/white) get better liquor and service speed than the standard bands.
💡The elevators can be painfully slow during dinner rush (7-8 PM).
💡Room service pizza is surprisingly decent and arrives hot in a box.
💡The beach vendors are present but less aggressive here than in the northern Hotel Zone.
Local Playbook
Map
See where Sun Palace All Inclusive is located and what's nearby.