The hype
Guests rave about the central location, spotless cleanliness, and fun tech features, but consistently note the tiny room size.
Citizenm Chicago Downtown
$113-$243 / night
Book this if You want a high-tech, ultra-modern basecamp in the heart of the Loop and don't mind trading square footage for style.
Why People Love It
- iPad-controlled smart rooms
- Massive, well-equipped 24/7 gym
- Prime location steps from the Riverwalk and Millennium Park
Quick Take: The rooms are essentially luxury pods—if you need space to spread out or travel with lots of luggage, you will feel cramped.
Reviewed by @iiamxriahhh: I absolutely loved my stay here! The room is definitely compact, but the wall-to-wall bed is super cozy and the city views are insane. The mood lighting is a total vibe, and the lobby is the perfect place to hang out or work. Perfect for a quick city getaway!
Guest Who Stayed Here Said
Reality check
The beds are pushed wall-to-wall against the window, meaning one person has to climb over the other to get out of bed.
- Solo travelers or couples who pack light
- Tech enthusiasts who love iPad-controlled lighting and blinds
- Fitness buffs who want a gym that exceeds typical hotel standards
Cleanliness & Maintenance
9
- Housekeeping: Daily housekeeping is provided. Guests consistently praise the spotless rooms and well-maintained common areas.
- Bathroom hygiene: Immaculate. The rainfall showers are clean, though the glass pod design lacks privacy.
- Maintenance: Excellent condition, being a relatively new build (opened in 2022), with high-tech features functioning well.
- Linens & towels: Crisp, luxury linens and fluffy pillows that guests rave about.
- Odors & scents: Fresh and clean, with signature AM/PM shower gels provided in the bathrooms.
Sleepability™
7MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Traffic and street noise from Michigan Avenue
- Occasional noise from the lively 24/7 lobby and bar area
Before you book
Good to know
- The hotel is completely cashless; bring a credit or debit card.
- Check-in and check-out are done via self-service kiosks.
- Breakfast is not included but the buffet is highly rated and costs around $20.50.
What to pack
- Earplugs, just in case you get a room facing the busy street.
- Minimal luggage, as storage space under the bed and in the cubby is very limited.
Room Genie
Best picks
- High floor rooms facing the garden or away from Michigan Avenue for a quieter stay
- Premium view rooms for stunning Chicago skyline vistas
Rooms to avoid
- Lower floor rooms facing Michigan Avenue due to late-night street noise
- Rooms near the elevators if you are a light sleeper
Room Request Genie – copy & paste
“Hi team, I'm a light sleeper—could I please request a room on a high floor facing away from Michigan Avenue to minimize street noise? Thank you!”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there on-site parking?
No, there is no on-site parking. You have to park at a nearby garage (like 111 E. Wacker Dr) or use SpotHero, which can cost $18-$60+ per day.
Are the rooms really that small?
Yes. They are efficiently designed but very compact (around 150 sq ft). The bed takes up the entire width of the room.
Is breakfast included?
No, the buffet breakfast costs an additional $18.95 - $20.50 per person, but guests say it's much better than standard hotel fare.
Can I bring my dog?
No, the hotel is strictly pet-free, with exceptions only for service animals.
Is there a pool?
No pool, but there is a massive, highly-rated 24-hour fitness center.
How does the room tech work?
Everything from the blackout blinds and temperature to the mood lighting and TV is controlled via an in-room iPad.
Insider Tips
- ✨
Download the citizenM app before you arrive for a seamless, contactless check-in.
- ✨
The 24/7 CanteenM bar is a great spot to work remotely during the day.
- ✨
Ask the front desk for a discount QR code if you park at the 111 E. Wacker Dr garage.
5 things to know before you go
💡The shower and toilet share a very tight space with a glass door, offering limited privacy.
💡There is no traditional room service, but you can grab food 24/7 from the lobby canteen.
💡The hotel uses eco-friendly wind and solar energy.
💡You can stream your own content to the TV using the room's built-in Chromecast.
💡The lobby is filled with museum-quality art and vibrant murals.
Local Playbook
Map
See where Citizenm Chicago Downtown is located and what's nearby.