Every reservation verified.
If it's not real, it doesn't get listed. We check every single one.
Roomer | Guarantee
Book with confidence. We've got your back.
Life's too short for hotel roulette. Every booking you make through Roomer is backed by our guarantee, start to finish.
Your money is protected.
Secure Stripe payments. We never store your card details.
Full refund if something goes wrong.
If we can't fix it, you get your money back. No hoops.
The Roomer Guarantee
Eight layers of protection. From the moment you browse to the day you check out.
Every reservation is real. We checked.
Before any listing goes live on Roomer, we verify it. Our technology confirms every reservation is authentic, valid, and exactly what it says it is. If it doesn't pass, it doesn't get listed.
Your payment is secure. Always.
We use Stripe to process every transaction — one of the most trusted payment platforms in the world. Your card details are never stored on Roomer. You pay. We protect it. The seller only gets paid once everything checks out.
Something goes wrong at check-in? We sort it.
In the rare case there's an issue with your reservation at the hotel — a name that didn't transfer, a booking that's missing — Roomer steps in immediately. We'll get you into an equivalent room at the same hotel or a comparable one nearby. Same standard, same area, covered by us. You don't negotiate with the front desk. We do.
Can't fix it? You don't pay for it.
Our team works to resolve any issue with your booking. If we can't fix it, you get a full refund. No forms, no waiting games, no small print.
Roomer handles everything. You just show up.
We confirm your reservation with the hotel and send your personalised confirmation. No calls to the hotel. No name-transfer stress. Just check in.
The seller only gets paid once your stay checks out.
We hold payment for 10 days after check-out. If something went wrong, we know before the seller gets paid.
Something urgent? We're here.
If there's an emergency with your booking, reach out immediately. Our support team handles urgent issues as a priority.
Creators: you're protected too.
When a traveller books through your content, your commission is guaranteed. Payments are processed through Stripe directly to your bank account. We don't hold your earnings hostage. Once a booking is confirmed, you get paid — no delays, no conditions, no ambiguity. Your personal details stay private. We never share creator information with travellers or hotels. Your content, your earnings, your data, protected.