The hype
Travelers love the modern aesthetic and rooftop parties but consistently rage about the elevator situation.
Royalton Chic Cancun
$230-350/ noche
Reserva esto si You want a high-energy Vegas-meets-Cancun party vibe where the rooftop pool is the main event and sleep is a secondary priority.
Por qué a la gente le encanta
- Level 18 Rooftop Cabana Lounge is arguably the best party pool in the Hotel Zone
- Insomnia Cafe serves unlimited gelato and decent lattes all day
- Modern, crisp rooms with floor-to-ceiling windows and massive rain showers
Resumen rápido: A glossy, high-octane party factory that charges standard guests extra for alcohol on its own rooftop.
Reseñado por @ralifestyle: I felt like a total VIP in this suite. The private pool table was a blast for late-night games, and waking up to that insane ocean view from the terrace jacuzzi was the highlight of my trip. It's the perfect mix of party vibes and relaxation.
Lo que dijeron los huéspedes que se hospedaron aquí
Reality check
The 'luxury' feels thin when you're waiting 20 minutes for an elevator to get to a buffet that's just 'okay'.
- You're here for a bachelor/bachelorette party
- You prioritize pool parties over ocean swimming
- You want to be walking distance to Coco Bongo and the strip
Limpieza y Mantenimiento
7.5
- Housekeeping: Generally good daily service, though they sometimes miss restocking the minibar or towels.
- Bathroom hygiene: Showers are spacious but grout can be spotty; humidity leads to occasional musty smells.
- Maintenance: Common areas are gleaming; rooms show wear and tear (scuffed furniture, slow drains). Elevators are the main maintenance failure.
- Linens & towels: Crisp and white, but towels can feel a bit thin/scratchy unless you have the upgraded Diamond Club ones.
- Odors & scents: Lobby smells like signature 'Royalton' white tea scent; hallways can smell like damp carpet or humidity.
Sleepability™
5.5MODERADO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
- Thumping bass from Level 18 rooftop parties (especially on upper floors)
- Drunk guests shouting in the echoey hallways late at night
Antes de reservar
Es bueno saberlo
- Diamond Club is practically mandatory here if you want premium liquor and access to the rooftop bar without extra charges.
- The beach is beautiful but public and can get crowded; the water can be rough.
- Room service takes 45-90 minutes; order way before you're hungry.
Qué llevar
- Insulated bubba mug (bars will fill them, keeping drinks cold and reducing trips)
- Plenty of $1 and $5 bills for tips (service speed improves dramatically)
- Your own conditioner (hotel provided stuff is generic and drying)
Genio de Habitaciones
Mejores opciones
- Diamond Club Luxury Junior Suite Ocean Front (high floor for views, but not top floor to avoid rooftop noise)
- Sunset View rooms for a quieter experience facing the lagoon (and beautiful sunsets)
Habitaciones a evitar
- Rooms near the elevators (constant dinging and chatter)
- Floors 16-17 directly under the rooftop bar (vibration from music)
Genio de Solicitud de Habitación – copiar y pegar
“Request a room mid-hallway, floors 10-14, facing the Ocean. Please avoid rooms directly adjacent to the elevator bank due to noise sensitivity.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is alcohol included at the Level 18 Rooftop?
Only for Diamond Club guests. Standard guests get soft drinks included but must pay for alcohol or buy a cabana package.
Is the Diamond Club upgrade worth it?
Yes. Without it, you're locked out of the best pool's open bar, struggle for dinner reservations, and get lower-tier liquor.
How bad are the elevators really?
Bad. There are too few for the number of floors. Use the stairs if you're on floors 1-4; otherwise, budget extra time.
Is there a resort fee?
No traditional resort fee, but you must pay the Environmental Sanitation Tax (~$4-5 USD per room/night) at check-in.
Is the pool heated?
Yes, the main infinity pool and rooftop pool are heated, though they can still feel cool on windy days.
Can I walk to nightlife?
Yes, you are about a 10-15 minute safe walk from the main party center (Coco Bongo, Mandala, etc.).
Consejos de Insiders
- ✨
The 'Insomnia Cafe' has free gelato and pastries that are often better than the dessert at the buffet.
- ✨
You can order food to the Diamond Club pool area, which is often faster than the main snack bar.
- ✨
The 'Sunset View' rooms actually have a better view of the sunset than the 'Ocean View' rooms (which face East for sunrise).
5 cosas que debes saber antes de ir
💡Standard guests are essentially second-class citizens on the rooftop (Level 18).
💡The 'Environmental Tax' must be paid by card or cash at check-in and catches many off guard.
💡The shower has a glass window into the bedroom — great for couples, awkward for friends (there is a shade, but it's flimsy).
💡Room humidity can be intense; don't leave balcony doors open or your floor becomes a slip-n-slide.
💡The 'Diamond Club' lounge is underwhelming, but the wristband power it gives you elsewhere is the real value.
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