Reserva esto si You want a high-energy, family-focused 'Disneyland of Hot Springs' experience where the pools are the main event and you don't mind crowds.
Por qué a la gente le encanta
25 different thermal pools ranging from cool to scalding
Massive waterslides that are genuinely thrilling (and slightly terrifying)
Lush, over-the-top tropical landscaping that feels like a movie set
Resumen rápido: It’s a loud, chaotic, alcohol-free aquatic theme park that happens to have hotel rooms attached—come for the slides, not for zen.
Reseñado por @castillovacationhomes: I brought the family here and it was the highlight of our Costa Rica trip. The kids played in the splash zone for hours while I finally relaxed in the thermal pools. It feels like a jungle paradise.
Lo que dijeron los huéspedes que se hospedaron aquí
The hype
Families love the endless pools and slides, but couples seeking romance often feel duped by the noise and crowds.
Reality check
The 'luxury' branding is a stretch—rooms are dated, the buffet food is mediocre at best, and the service can be transactional.
You are traveling with teenagers who need constant entertainment
You love water parks and don't mind a bustling, high-energy environment
You want to try a different pool every 20 minutes without leaving the property
Limpieza y Mantenimiento
7
Housekeeping: Daily service is generally reliable, but attention to detail (dusting high spots) is lacking.
Bathroom hygiene: Bathrooms are functional but dated. Grout lines often show age and humidity wear.
Maintenance: Common areas are well-kept, but rooms show wear—peeling paint and musty smells are common complaints.
Linens & towels: Towels are often thin and worn. You have to pay a deposit to get them, which is annoying.
Odors & scents: Sulphur smell is minimal (good!), but ground floor rooms can smell damp/musty due to the humidity.
Sleepability™
6.5MODERADO
MODERADO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
Loud music from the pool areas until 10pm
Thin walls between connecting rooms
Early morning housekeeping carts in hallways
Antes de reservar
Es bueno saberlo
Hotel guests get access to one exclusive 'private' pool, but it's not always monitored strictly.
You need a car or taxi to get anywhere; the hotel is on a busy highway with no safe walking path to town.
Breakfast is included but it's a repetitive buffet; get there early (7am) to beat the rush.
Qué llevar
Water shoes (the concrete paths between pools get slippery and hot)
Small bills (USD or Colones) for the mandatory towel/locker cash deposits
Waterproof phone case for the slides and pools
Genio de Habitaciones
Mejores opciones
Deluxe Room (4th Floor) for the best partial views of Arenal Volcano and vaulted ceilings
Junior Suite for extra space if you have kids
Habitaciones a evitar
Superior Rooms on the ground floor (lack privacy, garden view is often just a hedge, can be musty)
Rooms near the 'active' pools if you plan to sleep before 10pm
Genio de Solicitud de Habitación – copiar y pegar
“I would appreciate a Deluxe Room on the highest possible floor (4th floor preferred) facing the volcano, away from the main waterslides to minimize noise.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is there really no alcohol?
Yes. Due to a family legal dispute, the resort currently cannot sell alcohol. You cannot buy a beer at the swim-up bar.
Can I bring my own food and drinks?
Officially no. They check bags at the entrance. You might sneak a water bottle, but coolers are a no-go.
Is the water natural?
Yes, it is thermal volcanic water, but the pools themselves are man-made concrete structures, not natural riverbeds.
Do hotel guests pay for the hot springs?
No, access to all 25 pools is included in your room rate (a major value since day passes are ~$40+).
Is there a gym?
No. There is a 'wellness center' (spa), but no fitness center with weights or cardio equipment.
How far is the town?
La Fortuna town center is about 4km (2.5 miles) away. A taxi costs ~$10-15 each way.
Consejos de Insiders
✨
The 'Roman Bath' pool is often the quietest because it's tucked away from the slides.
✨
Visit the pools during dinner time (6pm-7pm) when the day-pass crowd thins out for the buffet.
✨
Don't pay for the buffet dinner ($25+)—it's quantity over quality. Take a taxi to Don Rufino instead.
5 cosas que debes saber antes de ir
💡The 'sauna' is actually a natural steam room built over the hot spring source—it's incredibly hot and unique.
💡The waterslides are faster and rougher than US safety standards usually allow; hold your nose and elbows in.
💡The 'garden view' for ground floor rooms often just means looking at a retaining wall or a bush.
💡You have to wear a wristband your entire stay, which can be annoying.
💡The lighting at night is neon and colorful—it feels more like a Vegas club than a jungle retreat.
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