Book this if You want a high-tech, privacy-focused hideaway with sweeping ocean views and don't mind being a bit removed from the beach action.
Why People Love It
Stunning infinity pool views over the Atlantic
Apartments are massive with high-end 'smart home' features
Exceptional cleanliness that consistently wows guests
Quick Take: It's a gorgeous, tech-heavy fortress on a hill that feels more like a wealthy friend's condo than a hotel—but the 'virtual reception' isn't for everyone.
Reviewed by @thezaisers: I felt like a celebrity with my own private pool on the cliff edge. The views are insane and it's so peaceful away from the crowds. Highly recommend for couples who want total privacy.
Guest Who Stayed Here Said
The hype
Reviewers are obsessed with the views and the pristine condition of the rooms, often calling it the best place in Puerto Rico.
Reality check
The 'virtual reception' concept feels impersonal to some, and the pool bar food has received some harsh criticism for quality.
You value privacy and autonomy over constant staff interaction
You love gadgets and controlling your room via smartphone
You are a naturist (there is a dedicated private terrace)
Cleanliness & Maintenance
9.6
Housekeeping: Daily cleaning is thorough; guests consistently rave about the 'spotless' condition.
Bathroom hygiene: Immaculate. No reports of mold or grime; grout is sparkling.
Maintenance: Brand new feel. Everything is modern, sleek, and well-maintained.
Linens & towels: High-quality, fresh, and plentiful.
Odors & scents: Neutral and fresh; no musty resort smells reported.
Sleepability™
9SILENT
SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
Rare noise from the pool area during the day
Occasional construction sounds from nearby developments (common in Puerto Rico)
Before you book
Good to know
The location is Puerto Rico de Gran Canaria, NOT Las Palmas city (about 45 mins away).
A deposit of ~€200 is often required upon arrival.
Parking info is conflicting; some guests get it free, others pay €20/day—confirm this before driving up.
What to pack
A portable charger (you'll be using your phone for everything including your room key)
Good walking shoes for the hill if you refuse to take taxis
European power adapter (Type C/F)
Room Genie
Best picks
Elite Suites: These come with a private heated pool—worth the splurge for total privacy.
Privilege Suites: Feature a private jacuzzi on the terrace with killer sunset views.
High-floor units: Better unobstructed ocean views and more privacy from the communal pool.
Rooms to avoid
Ground floor units near the communal pool if you are shy (less privacy on the terrace).
Serenity Suites if you want the 'wow' factor of a private jacuzzi/pool (they are the 'basic' option).
Room Request Genie – copy & paste
“I would love a high-floor suite with maximum privacy on the terrace. If available, a unit facing away from the communal pool area would be ideal for quiet.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is breakfast included?
Yes, most bookings include a buffet breakfast, though some guests find it 'basic' for a 5-star rating.
Is the pool heated?
Yes, the main infinity pool is heated, as are the private pools in the Elite Suites.
Can I bring my dog?
Yes, it is a 'Boutique Pet Friendly Resort' for dogs up to 5kg, but expect a fee (~€50/day) and strict rules.
Is there a gym?
Yes, there is an outdoor gym area, but it's more for a light workout than heavy lifting.
How far is the beach?
About a 15-minute walk downhill to Playa de Puerto Rico, but you'll likely want a taxi back up.
Is it adults-only?
Technically no (children >5 allowed), but the vibe is very much adult, quiet, and couple-focused.
Insider Tips
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Use the 'Smartsuite' app to pre-check in; it saves hassle upon arrival since there's no traditional front desk.
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There is a secluded naturist terrace if you want an all-over tan without using the main pool.
✨
The 'virtual reception' is available via WhatsApp/phone 24/7 and is actually quite responsive if you get stuck.
5 things to know before you go
💡The 'Smart Resort' tech can be glitchy; sometimes the app key takes a few tries to open the door.
💡The 'kitchenette' is well-equipped, but the on-site market is non-existent, so buy groceries in town before heading up the hill.
💡The pool bar food has been described as 'inedible' by some foodies—stick to drinks there.
💡You are in a tourist-heavy zone (Puerto Rico), so authentic local culture requires a drive out of town.
💡The 'sea view' is stunning, but you also overlook the concrete density of the Puerto Rico resort town below.
Local Playbook
Map
See where Grand Horizon Luxury Boutique Apartments is located and what's nearby.