The hype
Guests love the modern hardware and pools but consistently complain about inconsistent service and repetitive buffet food.
Princess Grand Jamaica Resort
$300-470/ night
Book this if You want a brand-new, massive family resort with a killer water park and don't mind some 'opening year' service hiccups.
Why People Love It
- Swim-out suites are widely available and excellent value
- Massive water park and kids' club keep children occupied for days
- Modern Art Deco design feels fresh compared to older colonial-style Jamaican resorts
Quick Take: It's a huge, shiny new toy that's still figuring out how to run the engine—expect beautiful rooms but slow service.
Reviewed by @AlainaCash7375511: I honestly didn't want to leave. From sipping espresso martinis at the bar to soaking in my private balcony jacuzzi at sunset, everything was perfect. The fresh lobster station was the highlight of my trip—definitely not your average buffet food!
Guest Who Stayed Here Said
Reality check
The 'Grand' side is noisy until midnight due to the central stage; if you need silence, this isn't it.
- You have active kids who need waterslides and VR gaming zones
- You prefer modern, crisp interiors over traditional tropical decor
- You want a swim-up room without paying 5-star prices
Cleanliness & Maintenance
8
- Housekeeping: Inconsistent. Some days 3pm, some days noon. Restocking (towels/minibar) is frequently missed.
- Bathroom hygiene: Generally sparkling new, but watch for loose faucets or minor construction dust in corners.
- Maintenance: New build issues: loose handles, AC sensors acting up, and gaps under doors are common complaints.
- Linens & towels: Fresh and new, but often in short supply—you may have to call for extra towels.
- Odors & scents: Mostly fresh/neutral, though ground floor rooms can smell damp/earthy after rain.
Sleepability™
6MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Main stage entertainment (loud until 11 PM - 12 AM)
- Hallway noise due to gaps under doors
Before you book
Good to know
- The beach is man-made and rocky in parts; water shoes are recommended.
- Platinum upgrade is worth it for the rooftop pool alone, which is much quieter than the main pools.
- Resort is about 60-75 minutes from Montego Bay Airport (MBJ).
What to pack
- Strong mosquito repellent (rooms are not bug-proof)
- Water shoes for the rocky beach entry
- Insulated tumbler (bar service can be slow, keeps drinks cold longer)
Room Genie
Best picks
- Platinum Swim-Out Suites (access to quieter rooftop pool and better amenities)
- Building 6 (often cited as having better ocean views and slightly less noise)
Rooms to avoid
- Ground floor rooms near the water park/main stage (noise vibration is significant)
- Standard Junior Suites if traveling with modest teens (bathroom privacy issues)
Room Request Genie – copy & paste
“Request a room in a building away from the main entertainment stage/water park courtyard, ideally on a higher floor to minimize hallway noise and mosquito entry.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the water park free?
Yes, access to the aquatic park with slides and splash pads is included for all guests.
Can I eat at the restaurants next door at Princess Senses?
No, Princess Grand guests cannot access the adults-only Princess Senses amenities, but Senses guests can come to Grand.
Is there a resort fee?
No explicit daily resort fee is charged at check-out, but verify your booking total includes all taxes.
How is the Wi-Fi?
Generally good and free throughout the resort, including in rooms and common areas.
Do I need dinner reservations?
No, the resort operates on a first-come, first-served basis for à la carte restaurants, which can lead to wait times.
Is room service free?
It is often subject to a delivery fee for standard guests; Platinum guests usually get it included (check current policy at check-in).
Insider Tips
- ✨
The 'Food Truck' area often has better, fresher jerk chicken than the main buffet.
- ✨
Bring a draft stopper or rolled towel for the bottom of your hotel room door to keep bugs out.
- ✨
If you want a quiet pool day, the Platinum rooftop pool is the only real escape from the high-energy music.
5 things to know before you go
💡The bathroom 'privacy' is a curtain or glass pane—you will hear and see everything.
💡The sand on the beach feels a bit like 'kitty litter' and can be muddy in the water.
💡Room service delivery can take over 90 minutes during peak times.
💡The VR/Gaming zone is surprisingly good and often empty during the day.
💡You might find maintenance staff entering rooms for 'checks' more often than usual as they fix new-build snags.
Local Playbook
Map
See where Princess Grand Jamaica Resort is located and what's nearby.