The hype
Guests are obsessed with the 'The Residence' club perks and the massive bathrooms, often calling it the best service in Cotai.
The Londoner Hotel
$650-1000+/ night
Book this if You want the most immersive, Anglophile luxury experience in Macao without the chaos of the mega-casinos.
Why People Love It
- All-suite rooms start at a massive 75sqm
- Exclusive access to 'The Residence' club for breakfast and cocktails is included
- The 'Victorian-era' design is incredibly detailed, not just cheap theme park stucco
Quick Take: It's a brilliant British cosplay fantasy that actually delivers on luxury, provided you don't mind the construction noise from the neighboring Sheraton renovation.
Reviewed by @nawfanurie: I was blown away by how much this felt like the UK! My breakfast view of the Big Ben replica was the highlight of the trip. The suite was incredibly spacious, and I spent way too much time taking photos in the red phone booth. A total dream stay.
Guest Who Stayed Here Said
Reality check
The check-in lobby can feel dark and cramped compared to the Venetian's grandeur, and the maze-like connection to the mall confuses everyone.
- You love all-inclusive vibes (The Residence club access is a game changer)
- You need a guaranteed suite with a separate living area
- You appreciate high-tech toilets and Dyson hairdryers in every room
Cleanliness & Maintenance
9.7
- Housekeeping: Impeccable. Twice-daily service is standard, and they actually organize your toiletries.
- Bathroom hygiene: Spotless. Marble is polished to a mirror finish, grout is white, and no signs of mold.
- Maintenance: Brand new feel. No peeling paint or scuffs; everything works perfectly.
- Linens & towels: Plush, heavy, and crisp. High-thread-count sheets that feel expensive.
- Odors & scents: Strong signature 'Londoner' scent in public areas; rooms smell fresh and neutral.
Sleepability™
9.5SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Occasional hallway noise if near the elevators
- Daytime drilling from the nearby Londoner Grand renovation (faint but present)
Before you book
Good to know
- Your room key gets you into 'The Residence'—use it! It replaces the need for paying for breakfast or evening drinks elsewhere.
- The hotel is connected indoors to The Venetian, The Parisian, and The Plaza—wear comfortable shoes.
- A deposit is required at check-in, and they are strict about credit card authorization forms for third-party payments.
What to pack
- Smart casual outfits for 'The Residence' (no bathrobes or swimwear allowed)
- Universal power adapter (though most rooms have multi-sockets)
- Walking shoes—the 'resort walk' between casinos is miles long
Room Genie
Best picks
- Louis Suite (King) for couples—request a high floor facing the Parisian for Eiffel Tower views
- Windsor Suite (113sqm) if you need a true dining area and massive walk-in closet
Rooms to avoid
- Low-floor rooms facing the 'Londoner Grand' tower (construction views)
- Rooms near the elevator banks (can be high traffic)
Room Request Genie – copy & paste
“I am celebrating a special occasion and would greatly appreciate a high-floor Louis Suite with a direct view of the Parisian Eiffel Tower, away from the Londoner Grand renovation works.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the pool heated?
Yes, the outdoor pool is heated year-round, and there are private cabanas available for hotel guests.
Does the room come with breakfast?
Yes, access to 'The Residence' includes a high-quality buffet breakfast, afternoon tea, and evening cocktails.
Can I see Big Ben from my room?
Likely not. The Big Ben replica is part of the hotel's façade. For the best views, ask for a room facing the Parisian's Eiffel Tower.
Is it family-friendly?
Yes, but it leans adult-luxury. Kids are allowed in The Residence, but the vibe is hushed and sophisticated.
How far is the airport?
It's a 5-10 minute drive. The hotel offers a complimentary shuttle bus and paid private limousine transfers.
Is there a casino in the hotel?
Yes, the resort sits on top of a massive gaming floor, but the hotel entrance is separate and quieter.
Insider Tips
- ✨
The 'Mews' Thai restaurant has a secret entrance hidden behind a fake wall—ask a staff member to show you.
- ✨
You can take a virtual 'Black Cab' ride with a David Beckham hologram near the main lobby.
- ✨
The 'Changing of the Guard' show in the Crystal Palace lobby is cheesy but fun—catch it in the afternoon.
5 things to know before you go
💡The 'Victorian' bathtubs are deep but high—tricky to get in and out of if you have mobility issues.
💡The corridors are scented with a custom 'English Garden' fragrance that some find overpowering.
💡You can hear the 'Big Ben' chimes from the pool deck, which adds to the surrealism.
💡The 'Macau' side of the view is just construction cranes and empty lots; the 'Strip' side is the only view worth paying for.
💡The Residence serves 'British' food that is actually better than most food in London.
Local Playbook
Map
See where The Londoner Hotel is located and what's nearby.