The hype
Guests are obsessed with the decor and location but divided on the 'invisible' service model.
The Other House Residents Club- South Kensington
$350-550/ night
Book this if You want a stylish, apartment-style crash pad in South Ken where you can live like a wealthy local without talking to a single human.
Why People Love It
- Interiors are maximalist eye-candy (velvet, brass, botanical prints everywhere)
- The 'Club' vibe makes you feel cooler than you are
- Kitchenettes in every room mean you aren't forced to eat out for every meal
Quick Take: It's a glorified, high-tech serviced apartment dressed up as a private members' club—stunning to look at, but the 'app-only' service can feel cold and the basement rooms are a claustrophobic trap.
Reviewed by @conciergekate: I felt like I walked into a movie set here. The interiors are moody and lush, and having that quiet pool to myself in the middle of London was the ultimate reset. It’s not just a hotel; it’s a total vibe shift. Highly recommend for a solo recharge.
Guest Who Stayed Here Said
Reality check
Multiple reports of 'Vault' rooms feeling stuffy and claustrophobic due to sealed windows and lack of natural light.
- You hate calling the front desk and prefer texting/apps
- You want a gym and pool that actually look good on Instagram
- You need a kitchenette for a longer London stay
Cleanliness & Maintenance
8.5
- Housekeeping: Generally good, but 'dusty' surfaces reported in rooms that haven't been booked in a few days.
- Bathroom hygiene: Mostly sparkling, but recurring complaints about 'stale water' smells in windowless basement bathrooms.
- Maintenance: New property, so little wear and tear, but some reports of tricky light switches and air con controls.
- Linens & towels: High quality, plush towels and crisp sheets. No complaints here.
- Odors & scents: Public areas smell like expensive candles; basement rooms can smell musty/stuffy.
Sleepability™
7MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Thumping bass from the 'Owl & Monkey' bar (affects lower floors)
- Stuffy/stale air in basement rooms (no noise, but hard to sleep)
Before you book
Good to know
- Download 'The Other House' app before you arrive; it is your key and concierge
- The pool is small—more for a quick dip than laps
- You can store luggage, but don't expect a bellman to carry it to your room automatically
What to pack
- Your own tea bags (the in-room supply is stingy)
- A portable fan if you book a lower-tier room (air flow can be weak)
Room Genie
Best picks
- Club Flat on an upper floor (3rd+) facing the internal courtyard for quiet
- Club Mezz for split-level living that feels bigger than it is
Rooms to avoid
- ANY 'Vault' category room (Lower Ground floor, no opening windows)
- Rooms directly above the Owl & Monkey bar if you sleep before 11pm
Room Request Genie – copy & paste
“I am requesting a Club Flat on a high floor (3rd or above) facing the internal courtyard. Please strictly avoid any 'Vault' or Lower Ground floor rooms as I require a window that opens for fresh air.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there a resort fee?
No explicit resort fee, but a 12.5% 'discretionary' service charge is often added to food/drink bills, and pet fees are steep (£52.50).
Do the windows open?
Only in upper-floor rooms. Basement 'Vault' rooms have sealed windows.
Is the pool free?
Yes, access to the pool and gym is included for all residents.
Can I bring guests to the club?
Yes, residents can bring guests to the Owl & Monkey bar and lounge areas.
Is it good for families?
They have 'Club Combos' (connecting rooms), but the vibe is very adult/sexy. Kids might be bored.
How does check-in work?
It's digital. You get a mobile key via the app. There is a 'House Jack' (staff) in the lobby if you get stuck.
Insider Tips
- ✨
The 'library' area is often empty during the day—perfect for remote work calls.
- ✨
You can request a 'light tidy' on non-cleaning days via the app, but it might cost extra.
- ✨
The nearest tube is Gloucester Road, not South Kensington (despite the name).
5 things to know before you go
💡The 'Vault' rooms smell like 'stale water' according to some reviews because of the lack of ventilation.
💡There are no phones in the room. If your phone dies, you can't call reception.
💡The 'jungle' wallpaper is intense—you might wake up thinking a monkey is staring at you.
💡Housekeeping is 'on request' or weekly for long stays, not automatically daily.
💡The 'Members Club' is open to hotel guests, so it's not actually that exclusive.
Local Playbook
Map
See where The Other House Residents Club- South Kensington is located and what's nearby.