The hype
The hardware (rooms, pools, design) is 10/10 luxury, but the service software sometimes lags behind the price tag.
Impression Moxché by Secrets - Adults Only
$800-1200/ noche
Reserva esto si You want the all-inclusive ease without the mediocre buffet food, and you prefer a silent infinity pool over a foam party.
Por qué a la gente le encanta
- Access to the 'Seaside Beach Club' restaurant (Impression guests only) which actually serves restaurant-quality food
- Three exclusive pools that are dead quiet compared to the main resort's energy
- The rooms are dark, moody, and sexy with massive soaking tubs on the balconies
Resumen rápido: A stunning, expensive sanctuary for pool people who don't mind that the beach is often unswimmable due to seaweed.
Reseñado por @itskimberlyfisher: I stayed in the Signature Ocean View Suite and honestly, I never wanted to leave. The private jacuzzi on the terrace with that Caribbean backdrop is unreal. If you're looking for a romantic splurge in Playa del Carmen, this is absolutely the spot.
Lo que dijeron los huéspedes que se hospedaron aquí
Reality check
The 'Butler Service' is often just a WhatsApp contact who might leave you on read; don't expect Downton Abbey.
- You are a 'pool person' who values comfortable loungers and silence
- You want high-end dining without leaving the property
- You appreciate a 'dark academia' aesthetic over bright tropical kitsch
Limpieza y Mantenimiento
9
- Housekeeping: Twice daily service is consistent and thorough; turndown service includes refreshing towels.
- Bathroom hygiene: Immaculate. Black marble shows everything, and it is kept spotless. No mold reports found.
- Maintenance: The property is new (2022) and feels it. Everything works, though one review noted a broken fan on the rooftop.
- Linens & towels: High thread count, crisp, and plentiful. No threadbare pool towels here.
- Odors & scents: Lobby smells like expensive spa oil; the only bad smell is the seaweed at the beach line.
Sleepability™
9SILENCIOSO
0-4RUIDOSO
4-7.5MODERADO
7.5-10SILENCIOSO
- Occasional hallway noise
- Distant thumping from the main resort nightclub if you leave balcony doors open
Antes de reservar
Es bueno saberlo
- Teodoro (the ultra-fine dining restaurant) is free only if you stay 5+ nights; otherwise it's ~$200/pp.
- Men need pants and closed-toe shoes for dinner at most restaurants — pack accordingly.
- Impression guests have free access to the hydrotherapy circuit at the spa (usually a paid extra).
Qué llevar
- Dress pants and loafers for men (strict dinner dress codes)
- Insulated cup (Yeti/Stanley) to keep pool drinks cold in the humidity
- Small bills for tipping (service speed improves drastically with tips)
Genio de Habitaciones
Mejores opciones
- Signature Suite Ocean Front for the only guaranteed direct ocean views
- Tropical View rooms on the Impression side (often quieter and more private than partial ocean views)
Habitaciones a evitar
- Any 'Tropical View' room on the main Secrets side (if you downgrade) — these often overlook construction or trash areas
- Lower floor 'Ocean View' rooms which mostly view the pool deck with a sliver of blue
Genio de Solicitud de Habitación – copiar y pegar
“Request a room on a high floor (4th or above) in the Impression building to clear the tree line for better light and privacy.”
Preguntas frecuentes y consejos ocultos
Todo lo que realmente quieres saber antes de reservar.
Is the beach swimmable?
Often no. The sargassum (seaweed) is a major issue in this region. The resort tries to clean it, but the water is often murky.
Is the butler worth it?
Mostly no. Treat them as a concierge you can text for reservations, but don't expect them to unpack your bags or anticipate your needs.
Can I use the facilities at the main Secrets resort?
Yes, you have full access to everything at Secrets Moxché (pools, bars, restaurants), but they cannot enter the Impression side.
Is the food actually good?
Yes. Seaside Beach Club and Cielo (rooftop) serve food that rivals real city restaurants. It is significantly better than standard all-inclusive fare.
Are the pools heated?
Yes, the pools are temperature-controlled, which is crucial for those breezy January mornings.
Is it a party resort?
No. Impression is very chill. If you want a foam party or loud DJ, you have to walk over to the main Secrets pool.
Consejos de Insiders
- ✨
There is a 'secret' door near the room entrance for room service delivery so you don't have to open the main door in your robe.
- ✨
The pharmacy on the main Secrets side hides a speakeasy nightclub behind a false door — ask for the password.
- ✨
Order the 'off-menu' tacos at the Cielo rooftop; the staff sometimes have special daily salsas not listed.
5 cosas que debes saber antes de ir
💡The 'Ocean View' is often 80% pool view and 20% ocean sliver.
💡The main lobby bar makes better coffee than the actual coffee shop (and has no line).
💡You can hear the nightly show from the main resort if you are on your balcony, but it's silent once the heavy glass doors are shut.
💡The 'Tropical View' rooms on the Impression side are arguably better than 'Ocean View' because they are more private and face lush jungle.
💡Room service food is surprisingly mediocre compared to the excellent restaurant food.
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