Roomer

Roomer | Trust & Safety

Roomer is built on trust.

Real room tours from real creators. Verified listings. Secure payments. Protected earnings. Here's how we keep Roomer safe for everyone.

01Creator Protection

Your content. Your earnings. Protected.

Creators share their content, we handle the rest. Your personal details stay private. Once a booking is confirmed through your content, payment is guaranteed, processed through Stripe directly to your bank account. No delays, no conditions.

  • Identity Protection: Creator information is kept private and secure. We never share personal details with travellers or hotels.

  • Payment Guarantee: Once a booking is confirmed, creators get paid. No holdbacks, no hidden fees.

  • Content Ownership: Your videos and content remain yours. Roomer doesn't claim ownership of your creative work.

02Verified Listings

Every listing is the real deal.

Before anything goes live on Roomer, we check it. Every room tour is matched to a verified hotel reservation. No fake listings. No surprises at check-in.

  • Validation: We cross-check every listing with the hotel directly before it goes live.

  • Fraud Prevention: Our system flags suspicious activity before it reaches you.

03Secure Payments

Your money is safe with us.

Every transaction is encrypted and processed through Stripe. Your payment is held until your booking is confirmed. If anything goes wrong, the Roomer Guarantee has you covered.

04AI Transparency

Our AI works for you, not instead of you.

AURA, Roomer's AI engine, generates descriptions and articles from creator videos. It's designed to amplify your content, not replace your voice. Every AI-generated description is based on what's actually in your video, combined with verified hotel data and real guest reviews. Nothing fabricated. Nothing misleading.

05Community Standards

We hold everyone to the same standard.

  • For Travellers: Book in good faith. If something isn't right, report it.

  • For Creators: Post accurate content. Misrepresenting a listing gets you removed.

06Reporting

Something feel off? Tell us.

Every listing and creator profile has a report button. We take every report seriously and act fast.