The hype
Reviewers are obsessed with the design and food quality, frequently calling it the 'best AI food' they've had.
Secrets Moxche Playa Del Carmen
$650-900/ night
Book this if You want the all-inclusive ease without the 'wristband factory' feel—think cenote-style pools, actually good food, and a vibe that balances romance with a pulse.
Why People Love It
- The pool game is unmatched—7 pools including 3 man-made cenotes that feel like secret jungle oases
- Food that destroys the all-inclusive curve, especially the Japanese spot Suki and the taco cart
- The 'Preferred Club' rooftop pool is one of the best perches in Riviera Maya
Quick Take: A stunning, modern resort that nails the pool and food scene but completely fails on the beach front.
Reviewed by @trendytraveler: I stayed in a swim-up suite at Secrets Moxche and honestly, it felt like a private jungle oasis. The man-made lagoons are a game changer—crystal clear water all day. Perfect for a romantic getaway without the crowds.
Guest Who Stayed Here Said
Reality check
The 'lounge music' is constant and can be loud at the main pools, and the AC in some rooms struggles with humidity, leading to a musty smell.
- You are a 'pool person' who loves exploring different aquatic vibes
- You care more about dining quality than ocean swimming
- You want a modern, Instagram-ready aesthetic over traditional Mexican hacienda vibes
Cleanliness & Maintenance
8.5
- Housekeeping: Generally excellent, with twice-daily service (cleaning + turndown).
- Bathroom hygiene: Sparkling, though the open-concept layout means privacy is limited.
- Maintenance: The resort is new (2022), so wear and tear is minimal, but watch for humidity damage in ground-floor rooms.
- Linens & towels: High quality, plush, and plentiful.
- Odors & scents: Lobby smells like a custom luxury fragrance; some rooms have a faint musty AC smell.
Sleepability™
7MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Hallway noise due to heavy doors slamming
- Bass from the evening entertainment or main pool DJ if your room faces inward
Before you book
Good to know
- The 'Impressions' side is a separate, more expensive resort; Secrets guests cannot access Impressions areas, but Impressions guests can access everything.
- Download the Hyatt app before arrival to view menus and daily activities.
- Dress codes are enforced at dinner—men need long pants and collared shirts for some restaurants.
What to pack
- Insulated tumbler (Yeti/Stanley) to keep drinks cold by the pool
- Plenty of singles ($1s and $5s USD) for tipping staff—it goes a long way
- Reef-safe sunscreen if you plan to visit actual cenotes nearby
Room Genie
Best picks
- Preferred Club Ocean View for access to the rooftop pool (essential)
- Swim-out suites on the ground floor (though note some are 'private' plunge pools, not connected to a main swim-up channel)
Rooms to avoid
- Tropical View rooms on the south side (construction view risk)
- Rooms directly above the main plaza if you sleep before 11pm
Room Request Genie – copy & paste
“I am requesting a room in a building away from the construction/vacant lot side. Ideally a higher floor for privacy. If possible, please ensure the AC has been recently serviced to avoid humidity issues.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the Preferred Club upgrade worth it?
Yes, 100%. The rooftop pool and restaurant (The Observatory) are the best parts of the resort and are exclusive to Preferred guests.
Can I swim in the ocean?
Technically yes, but you won't want to. It's rocky, often full of seaweed, and not the turquoise Caribbean dream you expect.
Is the resort party-heavy?
It's 'lively' but not a spring break frat party. Think DJ by the pool playing house music, not foam parties and beer bongs.
Do I need reservations for dinner?
Generally no, it's first-come, first-served. However, for the Teppanyaki tables at Suki, you must book immediately upon arrival.
Is there a secret menu?
Not a menu, but ask for the 'Blueberry Margarita' at the main bar—it's a cult favorite.
How far is 5th Avenue?
About a 10-15 minute taxi ride. It's close enough for a night out but far enough to be quiet.
Insider Tips
- ✨
The pharmacy is a speakeasy. Ask the entertainment staff for the daily password (often a medication name like 'Ibuprofen') to get into the Gypsy Club.
- ✨
The taco cart that appears in the evening is better than some of the sit-down restaurants—don't skip it.
- ✨
If you want a quiet pool day, head to the man-made cenotes; they are often empty while everyone fights for chairs at the main lagoon.
5 things to know before you go
💡The 'Tropical View' is often a euphemism for 'looking at a dirt lot'.
💡The main pool water can get surprisingly warm in the afternoon—it's like bathwater.
💡Room service delivery uses a 'secret box' so you don't have to open the door to a stranger in your robe.
💡The gym is actually legit, with Technogym equipment and Peloton bikes.
💡You can order food to your pool chair via the app, but service can be slow during peak hours.
Local Playbook
Map
See where Secrets Moxche Playa Del Carmen is located and what's nearby.