The hype
The location and rooftop views are unbeatable, but the service and pricing transparency need serious work.
The Fives Downtown Hotel, Curio By Hilton
$116-250 / noite
Reservar se You want a chic, urban boutique vibe with a killer rooftop pool, steps from 5th Avenue, and don't mind sacrificing direct beach access.
Por Que As Pessoas Adoram
- Stunning rooftop infinity pool with panoramic Caribbean views [3.4.1]
- Prime location just one block from the endless dining of 5th Avenue
- Modern, spacious rooms with massive walk-in showers
Resumo Rápido: It's a stylish city hotel with a gorgeous rooftop, but hidden fees, non-guest pool crowds, and severe humidity issues can quickly kill the vibe.
Revisado por @getready2travel: My stay at The Fives Downtown was exactly the tropical escape I needed. The massive room had such a sleek design, but the real star was the rooftop infinity pool. Sipping drinks up there with that distant ocean view was pure magic. Highly recommend for a Playa del Carmen trip!
Hóspedes Que Ficaram Aqui Disseram
Reality check
Rooms frequently suffer from intense humidity, leading to musty odors and visible mold in the bathrooms.
- You want to be walking distance to 5th Avenue nightlife [3.4.4]
- You prefer a modern, urban aesthetic over a traditional mega-resort
- You plan to spend your days exploring cenotes rather than sitting on a beach
Limpeza e Manutenção
5.5
- Housekeeping: Generally daily service, but inconsistent. Some guests report missed spots and a weird $4/day charge.
- Bathroom hygiene: Large modern showers, but multiple reports of black mold in the grout and broken fixtures.
- Maintenance: Struggles heavily with the tropical climate; reports of peeling paint, leaking pipes, and broken AC units.
- Linens & towels: Hit or miss. Some get plush 300-thread count sheets, others complain of stained, threadbare towels.
- Odors & scents: A major red flag: recurring complaints of a strong musty, moldy, or damp smell in the rooms and hallways.
Sleepability™
5.5MODERADO
0-4BARULHENTO
4-7.5MODERADO
7.5-10SILENCIOSO
- Rooftop pool parties that go until midnight [2.4.2]
- Street noise from nearby bars and traffic
- Pool machinery for rooms directly underneath (specifically room 2405)
Antes de reservar
Bom saber
- There is no ATM on site, and nearby street ATMs are often out of order or unsafe [4.1.5].
- The breakfast buffet is minimal and often not included in the base rate.
- Valet parking will run you $15-$18 per night.
O que levar
- Earplugs to block out the rooftop party noise [2.4.2]
- Your own beach bag since the hotel isn't on the sand
Room Genie
Melhores escolhas
- Courtyard view rooms on lower floors to avoid the rooftop noise while staying away from street traffic [4.1.5].
Quartos a evitar
- Room 2405 (directly under pool machinery, 50-60 dB noise) [3.1.4]
- Any room facing the main avenue due to late-night street noise.
Room Request Genie – copiar e colar
“Hi team, I'm excited for my stay! Could I please request a quiet courtyard-facing room away from the main avenue, and strictly NOT directly under the rooftop pool or machinery? Thank you!”
FAQ e dicas ocultas
Tudo o que você realmente quer saber antes de reservar.
Is the hotel directly on the beach?
No, it's about a two-block walk to the beach. You'll need to carry your own gear or rent chairs once you get there [3.4.4].
Is the rooftop pool only for hotel guests?
No, they sell day passes to non-guests. It gets crowded early, so claim your chair in the morning.
Are there any hidden fees?
Yes. Expect a $10/night resort fee and a mandatory 5000 MXN deposit at check-in that they don't heavily advertise.
Is this an all-inclusive resort?
No, it's a standard hotel. They have restaurants on-site, but you'll pay a la carte unless you book a specific breakfast package.
Is it loud at night?
It can be. Between the rooftop parties and the bustling 5th Avenue nearby, light sleepers should request a courtyard room.
Is the hotel pet-friendly?
Yes, dogs under 10kg are welcome for a flat fee of around $75 USD, but they must be leashed in public areas.
Dicas de Insiders
- ✨
Skip the hotel's overpriced drinks and walk one block to 5th Avenue for better, cheaper authentic options [3.4.7].
- ✨
If you need cash, avoid the sketchy street ATMs and walk to the Soriana supermarket on 30th Avenue.
- ✨
Don't fall for the 'welcome desk' trap—they will aggressively try to sell you a Hilton Honors timeshare presentation.
5 coisas que deve saber antes de partir
💡The Marley Coffee shop attached to the lobby is a hidden gem for your morning caffeine fix [3.4.4].
💡The courtyard lobby is open-air with a massive living wall, which is beautiful but makes the area quite humid.
💡Some guests report being charged a sneaky $4 USD/day fee for basic maid service.
💡The hot tub jets on the rooftop are frequently broken or turned off.
💡The hotel's AC systems struggle with the jungle climate, leaving many rooms feeling damp and clammy.
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