The hype
Travelers love the spacious, modern rooms and proximity to the Tube/Westfield, but service can be inconsistent.
Dao By Dorsett West London
$160-280/ night
Book this if You want the space of an Airbnb with the safety net of a hotel front desk, right next to Westfield London.
Why People Love It
- Apartment-style layouts with kitchenettes
- Excellent soundproofing despite the busy location
- Pet-friendly policy that actually welcomes dogs
Quick Take: It's a glorified serviced apartment that makes you do your own dishes to avoid a fee, but the location and space make it worth the hassle.
Reviewed by @stylenecessity: I honestly didn't expect the lobby to be this lively! The DJ set was a vibe, but I loved that my room had a full kitchen for a quiet night in. It’s the perfect mix of a trendy social spot and a private apartment. Definitely request a high floor if you want total silence!
Guest Who Stayed Here Said
Reality check
The 'self-clean' policy catches many off guard, and maintenance issues like peeling paint or broken appliances crop up in recent reviews.
- You are traveling with family and need a 'mini house' duplex
- You plan to stay for a week and want to cook simple meals
- You are attending a gig at Shepherds Bush Empire next door
Cleanliness & Maintenance
8.5
- Housekeeping: Weekly service is standard. Daily costs extra. Generally thorough but missed spots reported.
- Bathroom hygiene: Mostly sparkling, though recent reviews mention isolated issues like peeling paint or a hole in a bath mat.
- Maintenance: Modern build means things work, but wear and tear is showing (scuffed walls, tricky AC controls).
- Linens & towels: Crisp and clean, though one reviewer noted a stained throw—check yours upon arrival.
- Odors & scents: Neutral and fresh. No lingering smoke or mustiness reported.
Sleepability™
7.5SILENT
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Ambulance/Police sirens from Shepherds Bush Green
- Hallway noise in lower-floor units
Before you book
Good to know
- Luggage storage is free if you arrive early or leave late.
- You get access to the gym in the adjacent Dorsett hotel, or a discount for the nearby Gymbox.
- Weekly housekeeping is standard; daily cleaning costs extra.
What to pack
- Dish soap and a sponge (just in case the provided kit is skimpy)
- Earplugs (for the occasional siren)
- Grocery bags (Lidl and Waitrose are nearby for stocking the kitchenette)
Room Genie
Best picks
- Two Bedroom Duplex (feels like a private townhouse)
- Dao Studio Park View (Upper Floors) for the view without the street noise
Rooms to avoid
- Lower floor rooms facing the Green (vibration/noise from buses)
- Rooms near the elevator bank (foot traffic noise)
Room Request Genie – copy & paste
“I would appreciate a room on a high floor (7th or 8th), ideally facing away from the main roundabout for quiet. If available, a unit with a dishwasher would be preferred.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is there really a cleaning fee?
Yes. You must leave the kitchen clean or pay a £20 fee at checkout. It's strictly enforced.
Is there a gym?
You can use the fitness center in the neighboring Dorsett hotel for free, or pay for a pass to the high-end Gymbox nearby.
Can I park my car there?
No on-site parking. You'll need to use the Westfield Shopping Centre car park or West 12 Centre car park (approx. £25/day).
Is it good for families?
Yes, the 'Duplex' suites are excellent for families, offering separate sleeping and living areas.
How close is the Tube?
Shepherd's Bush Market (Hammersmith & City) and Shepherd's Bush (Central Line) are both within a 5-minute walk.
Are pets allowed?
Yes, dogs are welcome for a fee of £70 per stay. They even provide a 'pet policy' with treats.
Insider Tips
- ✨
The 'Dao Studio Accessible' rooms are significantly larger (35-39sqm) than standard studios if you can snag one.
- ✨
Don't book an Uber to the front door; walk around the corner to a side street to avoid cancellations.
- ✨
Join the 'Dorsett Your Rewards' program before booking for a potential 12% discount and late checkout.
5 things to know before you go
💡The 'Self-Clean' Ultimatum: You are essentially a maid on your last day unless you want to pay £20.
💡The Lobby Confusion: There are two reception desks (Hotel vs. Dao) and delivery drivers often get lost between them.
💡The Missing Dishwasher: Not every 'fully equipped' kitchen actually has a dishwasher—check the fine print.
💡The Siren Lottery: You are on a major London artery; soundproofing is good, but physics is physics.
💡The 'Mini House' Duplex: The 2-bedroom duplex is shockingly big for London, spanning two floors with three toilets.
Local Playbook
Map
See where Dao By Dorsett West London is located and what's nearby.