The hype
Travelers are blown away by the architecture and views but frequently disappointed by the 'cold' service and lack of Mexican character.
The Ritz-Carlton, Mexico City
$700-900/ nacht
Boek dit als You want the best skyline views in Mexico City and don't mind a hotel that feels more like a global corporate sanctuary than a local cultural experience.
Waarom mensen ervan houden
- Floor-to-ceiling windows with jaw-dropping views of Chapultepec Park
- Diptyque 'Philosykos' toiletries in every bathroom
- Modern, high-tech rooms that feel brand new
Snel Overzicht: A stunning glass box in the sky that delivers incredible views but struggles with soul, service consistency, and baffling lighting controls.
Beoordeeld door @Chelsea: I stayed here for a birthday trip and the experience was flawless. Waking up to that view of the park and city skyline was surreal. The staff even set up a banner and balloons for me. If you want to feel special, book this room.
Gast die hier verbleef zei
Reality check
Elite recognition (Marriott Bonvoy) is reportedly weak, with upgrades being rare and breakfast often not included for status holders.
- You are a business traveler who needs to be on Paseo de la Reforma
- You prioritize modern, untouched hard product over historic charm
- You love soaking in a bathtub with a panoramic city view
Schoonmaak & Onderhoud
8.5
- Housekeeping: Generally thorough with twice-daily service, though one guest reported a bizarre instance of dirty laundry being folded.
- Bathroom hygiene: Mostly pristine marble, but isolated reports of sewage backup and poor drainage in showers are concerning.
- Maintenance: The building is new (2021), so wear is minimal, but design flaws like non-sloping shower floors are permanent issues.
- Linens & towels: High-quality, plush, and consistently fresh.
- Odors & scents: Lobby smells of signature Ritz fragrance; rooms are neutral, though one report mentioned a sewage smell during a plumbing failure.
Sleepability™
6.5GEMATIGD
0-4LUID
4-7.5GEMATIGD
7.5-10STIL
- Motion sensor night lights that activate unexpectedly
- Occasional elevator noise in rooms near the lift bank
Voordat je boekt
Goed om te weten
- The lobby is on the 38th floor; allow extra time for the two-step elevator journey when leaving.
- Breakfast at Samos is à la carte and expensive (~$30-40 USD per person) if not included in your rate.
- Traffic on Reforma can be brutal; use the hotel's house car for short trips if available.
Wat je mee moet nemen
- Eye mask (mandatory due to the motion sensor lights)
- Swimsuit for the spa vitality pool (even if it's small)
- Formal attire if you plan to dine at Ling Ling or Cipriani in the same building
Kamer Genie
Beste keuzes
- Corner Deluxe Room (Park View) for the absolute best dual-aspect vistas of Chapultepec Castle
- Terrace rooms if you want fresh air at 40+ stories up
Kamers om te vermijden
- Rooms facing the BBVA tower if you prefer privacy over city density
- Rooms directly adjacent to the elevator bank due to potential mechanical hum
Kamer Aanvraag Genie – kopiëren en plakken
“I am requesting a Corner Deluxe Room facing Chapultepec Park. Please ensure the room is NOT near the elevator bank. Also, if possible, please disable the motion sensor night lights in the room prior to my arrival.”
Veelgestelde vragen & Verborgen tips
Alles wat je eigenlijk wilt weten voordat je boekt.
Is there a pool?
Technically yes, but it's a small indoor 'vitality pool' inside the spa, not a lap pool or a resort-style hang-out spot.
Does the hotel offer free breakfast for Platinum/Titanium members?
Generally no. Unlike other Marriott brands, Ritz-Carlton properties typically do not honor free breakfast for elites, though some guests report occasional exceptions.
Is the area safe to walk around?
Yes, Paseo de la Reforma is one of the safest and most patrolled areas in Mexico City, though standard big-city precautions apply at night.
Can I bring guests to the rooftop bar?
Yes, Carlotta Reforma is open to the public, but reservations are highly recommended as it fills up with locals.
How much is the deposit?
Expect a hold of roughly $100-200 USD per night for incidentals upon check-in.
Is it kid-friendly?
It allows kids, but the vibe is very corporate/adult. There are no specific kids' clubs or play areas.
Tips van Insiders
- ✨
The 'house car' often sits unused; ask the concierge if it can drop you off at dinner in Polanco to save on Uber wait times.
- ✨
You can access the Ling Ling restaurant directly from the building without going through the hotel lobby if you use the side entrance.
- ✨
Ask for a room on the highest possible floor (47th) to minimize any street vibration from Reforma.
5 dingen die je moet weten voordat je gaat
💡The shower drainage in some rooms is poorly designed, leading to mini-floods in the bathroom.
💡The 'terrace' is terrifyingly high for anyone with vertigo—glass railings are all that separate you from a 40-story drop.
💡You might get stuck in an 'elevator loop' if you don't pay attention to the keypad system in the lobby.
💡The closet lighting is often motion-activated and can wake up your partner if you open it at night.
💡Room service prices are significantly higher than even the high-end restaurants in nearby Polanco.
Lokaal Playbook
Kaart
Bekijk waar The Ritz-Carlton, Mexico City zich bevindt en wat er in de buurt is.