The hype
Most guests love the massive pools and the steakhouse, but frustration with inconsistent housekeeping and 'fake' tasting buffet food is growing.
Majestic Elegance Costa Mujeres All Inclusive
$350-550/ night
Book this if You want a modern, sprawling all-inclusive that feels like a small city, with a distinct adults-only section that actually delivers on the 'exclusive' promise.
Why People Love It
- The 'Elegance Club' (18+) is a true upgrade with better booze, private pools, and a dedicated Italian restaurant for breakfast/lunch
- Massive, multi-tiered pool complex that never feels crowded even at high occupancy
- Don Jaume Steakhouse is legitimately good for an all-inclusive, serving quality cuts without the usual rubbery texture
Quick Take: A glossy, high-volume resort that dazzles on the surface but is currently battling some serious housekeeping demons in the details.
Reviewed by @letsgetstamps: I stayed in the Plunge Pool Suite and it was incredible. Having a private rooftop pool meant we could swim whenever we wanted without the crowds. The two-story layout made it feel huge, and the ocean views were the first thing I saw every morning. Totally worth the upgrade.
Guest Who Stayed Here Said
Reality check
The 'Isla Mujeres' in the name is a geographical stretch—you are on the mainland (Costa Mujeres), and you can't just walk into a local town.
- You prioritize pool time over ocean swimming
- You are willing to pay for the 'Elegance Club' upgrade for top-shelf liquor and better service
- You want a self-contained resort bubble where you never have to leave
Cleanliness & Maintenance
6
- Housekeeping: Inconsistent. Many reports of missed days, lack of towel replacement, and surface-level cleaning only.
- Bathroom hygiene: Major concern. Recurring reports of black mold in grout and painted-over mildew in ground-floor showers.
- Maintenance: Showing age. Peeling paint, broken AC units, and flickering lights are becoming common complaints.
- Linens & towels: Hit or miss. Some guests report fresh linens, others found stains and even blood spots (Feb 2025 review).
- Odors & scents: Musty. Ground floor rooms often smell of dampness and mildew due to the humidity and poor ventilation.
Sleepability™
6.5MODERATE
0-4LOUD
4-7.5MODERATE
7.5-10SILENT
- Loud music from the main pool decks penetrates nearby rooms until late afternoon
- Thin walls mean you will hear your neighbors' hallway conversations and plumbing
- Nightly shows in the plaza (until ~10:30 PM) echo into rooms facing the interior
Before you book
Good to know
- The neighboring 'Majestic Mirage' resort opened in Dec 2025, so construction noise is finally gone, but the area is busier.
- You are 40 minutes from the airport and 20 minutes from downtown Cancun—taxis are expensive ($50+ USD one way).
- The 'Elegance Club' upgrade is mandatory if you want access to the French restaurant (Bistro) and the Italian spot for breakfast.
What to pack
- Insulated bubba keg/tumbler (bars are far apart and plastic cups are small)
- DampRid bags (closets can get musty)
- Reef-safe sunscreen (they are strict about this in the region)
Room Genie
Best picks
- Elegance Club Ocean Front Suites (Buildings B or C, upper floors) for actual views and distance from pool noise
- Plunge Pool Suites on the rooftop if you want total privacy and don't care about the ocean view
Rooms to avoid
- Sky View Suites (ironically often have poor views and less privacy)
- Ground floor Swim-Up Suites in the family section (noisy, public, and prone to dampness/bugs)
Room Request Genie – copy & paste
“Request an upper-floor suite in the Elegance Club section, specifically facing away from the main plaza to avoid evening show noise. Please ensure the room has been recently inspected for AC mold.”
FAQ & Hidden tips
Everything you actually want to know before you book.
Is the beach swimmable?
Yes, but it's often plagued by sargassum (seaweed). The water is not the crystal-clear turquoise of Isla Mujeres island.
Is the Elegance Club worth the extra money?
Absolutely. Without it, you're locked out of the best pools, the best breakfast spot, and the premium liquor.
Can I walk to Isla Mujeres?
No. You are on the mainland. You must take a taxi to the Punta Sam ferry terminal (5 mins away) and then a ferry across.
Is there a heated pool?
Yes, the main pools are heated in winter, but the swim-up pools attached to rooms are often freezing.
What is the dress code for dinner?
Strictly enforced. Men need long pants and closed-toe shoes for the steakhouse and French restaurant. No flip-flops.
Are there hidden fees?
Yes, an 'Environmental Sanitation Tax' of roughly $1.60 USD per room/night is charged at check-in.
Insider Tips
- ✨
The Lobby Bar makes the best Espresso Martini on the property—skip the pool bars for cocktails.
- ✨
Go to 'McJestic' (yes, really) for late-night snacks; it's the only thing open after 11 PM and the fries are surprisingly fresh.
- ✨
The 'Bistro' restaurant (Adults Only) has the best breakfast a la carte menu, but it's hidden in the lower lobby.
5 things to know before you go
💡The 'Sky View' suites are a marketing gimmick; you're often looking at AC units or the roof of the next building.
💡The 'Butler' service in the Club section is mostly a WhatsApp contact who sends you the daily schedule—don't expect Downton Abbey.
💡The 'Lazy River' isn't actually a lazy river; it's just a long, connecting pool that doesn't have a current.
💡You can take a free scuba diving lesson in the main pool (look for the sign-up near the towel hut).
💡The 'Mariachi Loco' restaurant has a live band that is deafeningly loud; don't go there if you want a conversation.
Local Playbook
Map
See where Majestic Elegance Costa Mujeres All Inclusive is located and what's nearby.